Client360 - Business Initiatives Manager- Vice President

Aumni; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive rewards

Job summary

JPMorgan Chase & Co. in New York seeks a Product Manager in Data, Digital & AI to drive end-to-end product lifecycles, champion customer value, and lead successful launches within Client360.

You will be the voice of the customer, shape strategy, manage discovery, maintain the backlog, and collaborate with engineering and operations to deliver scalable, reliable products. Strong data analytics and stakeholder engagement are essential.

Qualifications

• 5+ years in product management or related domain
• Advanced knowledge of product development lifecycle, design, and data analytics
• Ability to lead lifecycle activities including discovery, ideation, requirements, and value management
• Strong knowledge of business process improvement and data analytics
• Experience with change management and stakeholder engagement across functions
• Understanding data governance, regulatory compliance, and risk management
• Customer-centric mindset and prioritization of stakeholder needs
• Experience with cross-functional collaboration to drive innovation
• Bachelor’s degree in Business, Data Science, or related field
• Strong communication and interpersonal skills across audiences
• Experience with emerging technologies and CRM best practices

Responsibilities

• Develop a product strategy and vision delivering value to customers
• Manage discovery efforts and market research to uncover customer solutions
• Own and maintain product backlog aligned to strategic roadmap
• Build framework and track key success metrics (cost, features, functionality, risk, reliability)
• Support transformation initiatives and ensure alignment with goals
• Plan and deliver business programs focusing on process improvement
• Coach and mentor junior team members in BA and stakeholder engagement
• Collaborate with engineering, operations, and business teams to improve processes
• Assist in establishing and monitoring KPIs for business value
• Leverage analytics, including machine learning and AI, for insights
• Anticipate future internal needs across Markets, Payments, Global Banking, Private Bank

Skills

Product management

Data analytics

Stakeholder mgmt

Cross-functional

Communication

CRM systems

Education

Bachelor's degree in Business/Data Science

Tools

CRM software

Analytics platforms

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. We foster a collaborative environment where your ideas drive progress, and your growth is our priority. As part of Client360, you’ll help unify client data and deliver enterprise-wide insights, supporting business transformation and operational excellence

As a Product Manager in Data, Digital & AI, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer, developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide successful launches, gather crucial feedback, and ensure toptier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develop a product strategy and vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Support the development and execution of business initiatives for Client360 Transformation, ensuring alignment with organizational goals.
• Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency.
• Coach and mentor junior team members on best practices in business analysis and stakeholder engagement.
• Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
• Assist in establishing and monitoring key performance indicators to ensure measurable business value.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across Markets, Payments, Global Banking, and Private Bank

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong knowledge of business process improvement, strategic planning, and data analytics.
• Experience supporting change and managing stakeholders across multiple functions.
• Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
• Customer-centric mindset with ability to prioritize and deliver stakeholder needs.
• Experience working with cross-functional teams to drive business innovation.
• Bachelor’s degree in Business, Data Science, or a related field
• Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences.
• Experience with emerging technologies and best practices in business analytics and CRM.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in business process management, CRM systems, or related fields within a financial institution.
• Advanced degree
• Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics