Client Value Partner (Life Sciences)

Celonis; Raleigh (NC); Hybrid; USD 212,000 - 250,000; Full time

Benefits offered by this job

RSUs and merit-based refresh grants

Unlimited PTO

Hybrid work model

Mentorship programs

Wellbeing programs

Impact Days

Inclusion Think Tank

Job summary

Celonis, the global leader in Process Mining, seeks a Client Value Partner to drive AI-driven business transformations for Life Sciences customers. You will lead a large, cross-functional team to realize value and ensure executive alignment with strategic objectives.

As CVP, you will manage end-to-end value journeys, influence senior stakeholders, and drive adoption of the Celonis platform across complex accounts within a fast-paced, worldwide organization.

Qualifications

• Minimum 15 years of relevant customer success, strategy consulting, or related experience; MBA strongly preferred.
• Experience with AI-based transformation is a strong plus.
• Strong communication and ability to engage with senior executives.

Responsibilities

• Develop and manage executive relationships with C-level stakeholders across global clients.
• Lead end-to-end customer value realization and transformation initiatives.
• Coordinate cross-functional resources (Servicing, Product & Engineering) to deliver outcomes.
• Mentor teams and drive adoption of AI-powered processes across accounts.
• Drive value realization, ensure on-time delivery, and high client satisfaction.

Skills

Executive relationships

Strategy consulting

AI transformation

Change management

SaaS platforms

Education

MBA strongly preferred

Job description

the company is the trusted platform to industrialize Enterprise AI. At our core is the the company Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust the company and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

Job Description

We're the company, the global leader in Process Intelligence and pioneer in applying Process Mining technology to drive outcomes for Life Sciences companies. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in the company’ growth strategy. As a CVP, you will spearhead our mission of AI-driven business transformations with our most strategic Life Sciences customers. You will lead extensive teams of the company experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with the company.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing the company to transform their business while mobilizing the necessary the company resources. In collaboration with our cross-functional the company teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across the company and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next lighthouse the company stories.

The work you’ll do

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding the company into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional the company teams, such as Servicing, Product & Engineering
• Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value realization strategy and value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the the company program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive the company delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key the company and Life Sciences industry events, serving as a the company leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific Life Sciences industry-relevant domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need

• Minimum 15 years of relevant customer success, strategy consulting, or related experience in industry required; MBA strongly preferred.
• Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to and experience with successful change management.
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
• Possess a natural and consultative approach when engaging with senior executives.
• Strong understanding of SaaS platforms, technology stack and experience in Solution Design.
• Builder mindset and experience in AI solution design and rollout are a plus.
• Strong team player who inspires the team with a patient and entrepreneurial leadership style.
• Project management: ability to organize and manage multiple streams.
• Strong communication skills and ability to translate the company use cases into customer business landscape.
• Are self-motivated, proactive team player.
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
• Be willing to travel to meet with customer stakeholder needs (approx. 70%).

What the company can offer you

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time \"Celonaut\" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated \"Wellness Weeks\" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

About Us

the company is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The the company Platform is powered by the the company Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust the company and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. the company is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

the company Inclusion Statement

At the company, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy

Any information you submit to the company as part of your application will be processed in accordance with the company’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by the company as described in our Privacy Notice for the Application and Hiring Process.

Use of Artificial Intelligence Tools

We rely on an artificial intelligence tool to match the information from your resume to the relevant the company job descriptions. This processing is limited to the information provided in your resume or in your candidate profile. The tool produces a match score per candidate for a role, suggests preliminary ranking, and provides recommendations.

The tool is only used for support in parts of the job application process, including to facilitate the identification of the relevant the company Jobs for candidates and recruiters. All final decisions are made by hiring managers and the the company talent acquisition team. Hiring managers and HR specialists use this tool responsibly, are aware of the risk of potential bias, and are equipped to mitigate it.

Base Salary

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.The base salary range below is for the role in New York, based on a Full Time Schedule. $212,000—$250,000 USD