Client Transportation Specialist

Visiting Angels Columbus Ohio; Columbus (OH); On-site; USD 20,664 - 23,419; Full time

Job summary

Visiting Angels Columbus Ohio is seeking a Client Transportation Specialist to safely transport clients from homes to medical appointments, therapy sessions, and activities, supporting independence and dignity. This position is on an as-needed basis.

Responsibilities include assisting clients entering/exiting vehicles, maintaining a clean vehicle, coordinating with staff, and following routes while remaining flexible to client needs. HIPAA and privacy standards apply.

Qualifications

• Valid driver's license with a clean driving record.
• Valid auto insurance.
• Reliable, punctual, and dependable work habits.
• Friendly, patient, and professional communication skills.
• Ability to assist clients with mobility, including wheelchairs or walkers.
• Experience working with seniors or individuals with disabilities (preferred).
• Must pass background and driving record checks.

Responsibilities

• Provide safe, punctual, and courteous transportation for clients to and from scheduled destinations.
• Assist clients with entering and exiting the vehicle and/or their home, offering mobility support as needed.
• Maintain a clean, well-organized, and safe vehicle environment.
• Communicate professionally with clients, caregivers, and agency staff regarding schedules, delays, or concerns.
• Follow established routes and schedules while remaining flexible to client needs.
• Adhere to all traffic laws, safety regulations, and agency driving policies.
• Document transportation activities, mileage, client interactions, and incident reports accurately.
• Respect client confidentiality and uphold all HIPAA and agency privacy standards.
• Report vehicle maintenance needs, safety issues, or client concerns promptly.

Skills

Reliable, punctual

Professional communication

Mobility assistance

Seniors care experience (preferred)

Background check clearance

HIPAA/privacy awareness

Job description

Job Summary

The Client Transportation Specialist is responsible for safely and reliably transporting clients from their homes to medical appointments, therapy sessions, community activities, errands, or other approved destinations. This role supports the mission of our in‐home health care agency by ensuring clients maintain independence, access essential services, and travel in comfort and dignity. This position is on an as‑needed basis.

Walk‑Ins Welcome

Walk‑Ins Welcome.

Compensation

• Base pay $15 - $17/hr, based on experience
• Bonus hourly pay for weekend shifts, caring for couples, shorter shifts, and other shift types

Key Responsibilities

• Provide safe, punctual, and courteous transportation for clients to and from scheduled destinations.
• Assist clients with entering and exiting the vehicle and/or their home, offering mobility support as needed.
• Maintain a clean, well‑organized, and safe vehicle environment.
• Communicate professionally with clients, caregivers, and agency staff regarding schedules, delays, or concerns.
• Follow established routes and schedules while remaining flexible to client needs.
• Adhere to all traffic laws, safety regulations, and agency driving policies.
• Document transportation activities, mileage, client interactions, and incident reports accurately.
• Respect client confidentiality and uphold all HIPAA and agency privacy standards.
• Report vehicle maintenance needs, safety issues, or client concerns promptly.

Qualifications

• Valid driver’s license with a clean driving record.
• Valid auto insurance.
• Reliable, punctual, and dependable work habits.
• Friendly, patient, and professional communication skills.
• Ability to assist clients with mobility, including wheelchairs or walkers.
• Experience working with seniors or individuals with disabilities (preferred).
• Must pass background and driving record checks.

Core Competencies

• Safety‑focused
• Compassionate customer service
• Reliability and time management
• Professional judgment
• Respectful, client‑centered approach