Client Transitions Associate

MassMutual Ventures; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Full health benefits

401(k) matching

Roth IRA options

Unlimited PTO

Ground-floor growth opportunity

Job summary

Farther, a rapidly growing wealth management platform, seeks a Client Transition Operations Associate to manage the end-to-end client transition process and ensure precise execution of onboarding and transfers.

You will coordinate with custodians and vendors, monitor the transition pipeline, and serve as the primary client contact to deliver a seamless, compliant experience while sustaining a high standard of service.

Qualifications

• Background in client service, especially advisor transitions or conversion management.
• Highly organized with exceptional attention to detail and strong communication skills.
• Knowledge of SMA, 529s, annuities, 401(k)s, and alternative investments.
• Experience with wealth management client service operations and custodians like Schwab, Fidelity, Pershing.
• Team player with a positive attitude and strong work ethic.
• Ability to handle multiple competing tasks in a fast-paced environment.

Responsibilities

• Manage end-to-end client transition process including new account docs, transfers (ACATs and non-ACATs), and complex asset movements.
• Coordinate with custodians and third-party vendors to complete transition activities.
• Monitor transition pipeline, track progress, identify risks, and report status to stakeholders and clients.
• Act as primary client contact during transition, ensuring documentation requirements are met.
• Resolve documentation discrepancies, troubleshoot transfer issues, and reconcile custodian data.
• Stay organized and manage multiple transitions and priorities under deadlines.
• Contribute to a collaborative, client-first team environment for a positive client experience.

Skills

Client service

Transition management

Attention to detail

Communication skills

Financial products knowledge

Custodian experience

Team player

Fast-paced environment

Job description

Company Description

Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.

Farther’s founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We’re backed by top-tier venture capital firms, fintech investors, and industry leaders.

Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you’re the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.

The Role

As a Client Transition Operations Associate, you'll play a vital role in executing Farther's advisor and client transition process. You'll support the seamless migration of clients by managing operational workflows and ensuring accurate execution of financial operations. This role offers the opportunity to develop expertise in wealth management operations while contributing to the growth of our platform.

Your Impact

• Manage and execute the end-to-end client transition process, including processing and validating new account opening documentation, account transfers (ACATs and non-ACATs), and complex asset movements.
• Coordinate effectively with external partners such as custodians and third-party vendors to ensure seamless and timely completion of all transition activities.
• Monitor and maintain a detailed transition pipeline, proactively tracking progress, identifying potential roadblocks or risk situations, and reporting status updates to both internal stakeholders and clients.
• Serve as a primary point of contact for clients during the transition phase, providing exceptional service and ensuring all documentation requirements are clearly communicated and met.
• Apply strong problem-solving skills and a meticulous attention to detail to resolve documentation discrepancies, troubleshoot transfer issues, and reconcile custodian data, ensuring data integrity across all systems.
• Demonstrate a highly organized and results-oriented approach, with a proven ability to manage multiple competing client transitions and priorities simultaneously under tight deadlines.
• Contribute to a collaborative, team-oriented environment, consistently acting with a client-first mindset to ensure a smooth, positive, and professional experience for every new client.

The Ideal Match

• Background in client service, particularly with advisor transitions or conversion management
• Highly organized with exceptional attention to detail and strong communication skills
• Knowledge of financial products including SMAs, 529s, Annuities, 401Ks, and alternative investments
• Experience with and knowledge of standard operational aspects of wealth management client service with custodians such as Charles Schwab, Fidelity, and Pershing
• Team player with a positive attitude and a strong work ethic
• Comfortable working in a fast-paced environment and ability to handle multiple competing tasks

Bonus Points

• Comprehensive knowledge of the financial industry
• Passion for creating increased efficiencies within current operational processes for the business and servicing clients
• Familiarity with Black Diamond

Why Join Us

• Competitive comp package that rewards impact
• Work alongside some of the brightest minds in fintech
• Ground-floor opportunity at a fast-scaling startup
• Chart your own growth path as we expand
• Full health benefits + 401(k) matching & Roth IRA options
• Unlimited PTO

Ready to disrupt wealth management? Let's talk!