Client Experience Associate

MassMutual Ventures; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full health benefits

401(k) matching

Roth IRA options

Unlimited PTO

Job summary

Farther is a rapidly growing wealth management firm delivering a tailored client experience through a blend of expert advisors and fintech tools. As a Client Experience Associate, you will support advisor and client onboarding, orchestrate financial operations, and partner with Product and Engineering to push wealthtech forward.

You will act as a primary liaison with custodians and clients, address inquiries promptly, and help optimize processes to enhance overall client satisfaction and

Qualifications

• 6+ years of client-facing experience in financial services.
• Strong communication and relationship-building skills.
• Experience with custodial and wealth management platforms and CRM systems.
• Highly organized with attention to detail.
• Able to thrive in a fast-paced environment and manage multiple tasks.

Responsibilities

• Serve as key relationship manager for Farther advisors and clients via email, phone, and other channels.
• Assist with account openings, transfers, and ongoing tasks; coordinate with custodians to confirm completion.
• Monitor client accounts and proactively address issues as they arise.
• Identify opportunities to improve the client experience and collaborate with Product/Engineering teams to implement changes.
• Maintain positive relationships with advisors, custodians, and third-party vendors to ensure client satisfaction.

Skills

Communication skills

Custodial platforms

CRM systems

Organization

Team player

Time management

Education

Bachelor’s degree in finance

Job description

Company Description

Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.

Farther’s founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We’re backed by top-tier venture capital firms, fintech investors, and industry leaders.

Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you’re the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.

The Role

As a Client Experience Associate, you will play a key role in delivering a world-class wealth management experience for Farther advisors and clients. You'll support that exceptional client experience by flawlessly executing the financial operations required for advisor onboarding, client onboarding, ongoing requests, and any complex needs. You will work closely with our Product and Engineering teams to continually push the boundaries of wealth management. As a member of Farther's client experience team, this is an opportunity to have a huge impact – not just on the company, but on the entire wealthtech industry.

Your Impact

• Act as the key relationship manager for Farther advisors and clients by providing timely and accurate responses to inquiries via email, phone, and other communication channels
• Assist clients with account opening, transfers, and other ongoing tasks – while also acting as a liaison with our custodians to confirm completion of requests
• Monitor client accounts and proactively address issues as they arise
• Identify opportunities to improve the client experience function and work with the Product and Engineering teams and other team members to implement changes
• Establish and maintain positive and effective relationships with Farther’s advisors, custodians, and third-party vendors to ensure client satisfaction

The Ideal Match

• Bachelor’s degree with 6+ years of previous work experience in a client-facing role within the financial services industry
• Strong communication skills and the ability to build rapport with advisors and clients
• Experience with custodial and wealth management platforms and CRM systems
• Highly organized, with exceptional attention to detail
• Team player, with a positive attitude and a strong work ethic
• Comfortable working in a fast-paced environment and the ability to prioritize multiple competing tasks

Bonus Points

• Comprehensive knowledge of financial products, including separately managed accounts (SMAs), and alternative investments
• Passion for creating increased efficiencies within current operational processes for the business and servicing of clients

Why Join Us

• Competitive comp package that rewards impact
• Work alongside some of the brightest minds in fintech
• Ground-floor opportunity at a fast-scaling startup
• Chart your own growth path as we expand
• Full health benefits + 401(k) matching & Roth IRA options
• Unlimited PTO