Client Transformation Director

Kraken; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Kraken is seeking a senior client delivery leader to drive a major North American utility transformation. You will oversee a multi-disciplinary delivery team, coach senior stakeholders, and ensure alignment across product, engineering, and client operations to deliver measurable business value.

As a client-facing leader, you will manage complex dependencies across streams, communicate with executives, and uphold Kraken’s operating model to transform client operations and achieve strategic

Qualifications

• Extensive experience in Regulated Utilities (North American market).
• Experience leading large, enterprise-level technology implementations and business transformation.
• Proven experience with C-suite clients and strategic conversations.

Responsibilities

• Be accountable for the successful execution of client implementation programs using Build-Operate-Transfer methodology.
• Lead a team of Client Delivery Leads across delivery areas.
• Develop trust with C-suite client executives and communicate effectively to stakeholders.
• Set direction and pace for implementation program execution, removing blockers and prioritising.

Skills

Regulated Utilities

C-suite relationships

Executive communication

Team leadership

Delivery leadership

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken Customer

What we do:build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.

Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North American client implementation to deliver world-changing results. Are you that leader?

The Company

Kraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.

Kraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.

We are tracking toward 100 million customer accounts on the platform by 2027.

At the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment.

Where you’ll fit in:

The individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.

What you’ll own:

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation

• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk

• Develop deep trust with our C-suite client executives

• Lead a team of Client Delivery Leads across functional delivery areas

• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations

• Communicate effectively to stakeholders at all levels, both internally and externally

• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed

• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations

• Understand the implementation program details and report progress to the client and internal stakeholders

• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

What you’ll bring to the party:

• Extensive experience in Regulated Utilities (ideally in the North American market)

• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)

• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation

• Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement

• Problem solver with an ability to focus conversations on the things that truly matter

• Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes

• Team player who can work effectively with national and global teams across Kraken

• Excellent communication and facilitation skills. You are well respected with a natural gravitas

• Client and quality focus; highly effective at building and improving customer relationships as peers

• Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.

Soft skills:

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:

• Passionate about helping clients (without them, we don’t exist)

• Passionate about technology (we are a tech business disrupting energy)

• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)

• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)

• Confident in decision-making

• Supportive

• Approachable and fun to work with

• Inclusive

• Resilient, working well under pressure

• Believe in big ambitions and small egos

• Embrace the servant leadership philosophy