Client Teller Associate

Unity Bank; Augusta (WI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Health insurance

Health savings account

Flexible Spending Account

Life insurance

Paid time off

Vision insurance

Pet Wellness

Norton LifeLock

Job summary

Unity Bank in Augusta, WI is seeking a Client Teller Associate to provide outstanding client experiences by handling financial transactions accurately and warmly. You will balance cash, process payments, and maintain data integrity with attention to detail.

The role emphasizes product knowledge, regulatory compliance, and teamwork, while offering growth through ongoing training and community-focused service.

Qualifications

• Experience in customer service or retail preferred.
• Familiar with basic banking procedures and cash handling.
• Ability to learn banking software and Microsoft Office tools.

Responsibilities

• Deliver professional, courteous client experiences at the branch.
• Understand bank products to offer tailored solutions for customers.
• Process a variety of transactions accurately and within timelines.
• Ensure regulatory compliance and participate in audits.
• Complete ongoing training to stay current on policies.
• Collaborate cross-functionally to improve customer operations.

Skills

Customer service

Cash handling

Retail experience

Education

High School Diploma or equivalent

Tools

Banking software

Outlook

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Augusta, WI, US

7 days ago Requisition ID: 1119

Salary Range: $17.25 To $21.00 Hourly

At Unity Bank, our culture is built on trust, care, and connection. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our customers, our communities, and each other.

We’re more than a bank—we’re a community partner. When clients choose Unity, they invest in local dreams: planting seeds with farmers, opening doors on Main Street, and creating opportunities for neighbors.

We listen. We care. We connect. Every conversation matter, and every solution is crafted with heart. Together, we help people achieve their dreams—one relationship at a time.

Position Summary:

The Client Teller Associate is responsible for delivering exceptional client experience by handling our clients’ financial transactions in our bank locations with accurate, timely, friendly, and professional results. This position will take a friendly, positive approach to the customer experience while maintaining high attention to detail.

Responsibilities/Accountabilities:

• Client Experience: Deliver consistent professional, and courteous client experiences aligned with Unity Bank defined service standards protocol. Responsible for providing both in-person service and answering branch incoming phone calls. Handle customer requests and respond to inquiries promptly and professionally.
• Product Knowledge:Understand the Bank’s products and servicesto provide customized solutions for customers' needs. Be a resource to clients by answering questions or directing them to the proper department for resolution services
• Transaction Standards: Accurately process a variety of client financial transactions within set processing timeframes, including accurately disbursing cash, processing loan payments, scanning proof work and other documents, and accurately entering data into the banking software. Balance and manage cash and coin to ensure compliance with banking industry standards.
• Compliance and Quality Control: Ensure adherence to banking regulatory requirements, industry standards, internal policies, and procedures. Assist in branch audits and branch control reviews to ensure regulatory and procedural compliance.
• Training and Development: Actively participate in ongoing training programs to enhance product knowledge, customer service skills, and maintain an ongoing understanding of company policies and processes.
• Collaboration: Collaborate with cross-functional teams such as product development, marketing, and operations to ensure seamless coordination and alignment of customer operations with overall organizational goals to improve customer experience. Community Engagement

Education and Experience:

• High School Diploma or equivalent preferred
• One or more years of experience in customer service, cash handling, or retail experience preferred.
• Banking software, Outlook, Microsoft Office products experience preferred.
• Familiarity with bank regulatory and compliance standards preferred

Work Environment:

Collaborative, trust-based, transparent, supportive, and comfortable community atmosphere. This position may include opportunities to travel across our footprint, working with customers, community members, and our Unity Team.

This position may require prolonged periods of sitting and/or standing at a desk and working on a computer.

Regulatory Standards:

Financial Institutions must adopt and comply with regulatory requirements. All employees of Unity Bank are required to comply with these standards and practices. Employees will be responsible for participation in training sessions for these regulatory compliance requirements. This will be offered through online sessions, department meetings, bank wide training, and other such media. In addition, compliance training that is specific to job responsibilities will be conducted. Any employee that knowingly fails to comply with the requirements, as outlined in the Compliance Manual and the related guidelines may be subject to disciplinary action, up to and including termination of employment.

Benefits:

401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Health insurance, Health savings account, Flexible Spending Account, Life insurance, Paid time off, Vision insurance, Pet Wellness, Norton LifeLock, etc.

Discretionary Pay:

Bonus Pay

Unity Bank is an Equal Opportunity Employer. This is a position for which:

• Military experienced candidates are encouraged to apply.
• Applicants of all ages, including older job seekers and encouraged to apply.
• Candidates with disabilities are encouraged to apply.