Client Technology Consultant I.

Dartmouth College; Hanover (NH); Hybrid; USD 41,000 - 52,000; Full time

Job summary

Dartmouth College is seeking a Client Technology Consultant I to provide operational support and consulting for client technologies used by students, faculty, and staff at Hanover campus. The role emphasizes strong customer service, problem solving, and proactive assistance to keep technology running smoothly.

You will work in a hybrid environment with 40 hours per week, and shifts that include early morning to evening. A bachelor's degree plus 1–2 years of experience or equivalent is expected.

Qualifications

• Bachelor's degree plus 1-2 year(s) of experience or equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated effective verbal and written communication skills.

Responsibilities

• Provide outstanding client service through support and consulting interactions with clients.
• Provide core support for accounts and access.
• Provide core technology support for computers, devices, and software.
• Use existing scripts and automation to provide technology and client support.
• Use endpoint management tools to support client computers and devices.

Skills

Client-focused service

Desktop & mobile OS support

Verbal & written communication

Team collaboration

Time management

Self-motivated

Education

Bachelor's degree

Job description

Position Details

Position Information

Posting date 11/02/2026

Closing date Open Until Filled Yes

Position Number 1127655

Position Title Client Technology Consultant I

Hiring Range Minimum $29.96

Hiring Range Maximum $37.44

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Non-Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule Multiple shifts available – M-F 6:00AM-3:00PM, 8:00AM-5:00PM, 12:00PM-9:00PM, etc.

Location of Position Hanover, NH

Remote Work Eligibility? Hybrid

Is this a term position? No

If yes, length of term in months. NA

Is this a grant funded position? No

Position Purpose

The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

Description

Description

Required Qualifications - Education and Yrs Exp

Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience

Description

Required Qualifications - Skills, Knowledge And Abilities

• Demonstrated ability to understand client perspective and deliver client focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Joel Vodila

Department Contact Phone Number

[e-mail]

Department Contact for Cover Letter and Title

Joel Vodila, Director of Client Technology Services

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Key Accountabilities

Technology Support -

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.

Percentage Of Time

75

Project Participation and Collaboration -

• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Percentage Of Time

10

Training and Development -

• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.

Percentage Of Time

10

Performs other duties as required.

Percentage Of Time

5

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.