Client Technical Support Consultant

ADP, Inc.; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

A leading HR technology company is seeking a Client Technical Support Consultant III to provide high-level support for interfaces and connectors. The role requires at least 5 years of experience in payroll support and excellent problem-solving skills. Candidates must be fluent in English and have knowledge of SAP CRM. This is a remote position offering an opportunity to lead and mentor teams.

Qualifications

• At least 5 years of experience leading payroll support teams.
• Experience in deploying processes across multiple teams.
• Excellent understanding of payroll processing procedures.

Responsibilities

• Support tier 3 of interfaces and connectors.
• Manage client escalations and urgent tickets.
• Lead the DRIEM Team methodology and mentor new team members.

Skills

Leadership

Customer service

Problem-solving

Fluency in English

Tools

SAP CRM

Job description

A company is looking for a Client Technical Support Consultant III (REMOTE).

Key Responsibilities:

• Support tier 3 of ADP Interfaces and connectors, ensuring defect-free implementation
• Manage client escalations and urgent tickets, providing stellar service
• Lead the DRIEM Team methodology and mentor new team members

Required Qualifications:

• At least 5 years of experience leading payroll support teams
• Experience in deploying processes across multiple teams
• Knowledge of SAP CRM or other Client Relationship Management tools
• Excellent understanding of payroll processing procedures
• Fluency in English (oral and written)