Client Technical Implementation Manager Vice President

Aumni; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site health and wellness centers

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in the United States is seeking an Implementation Vice President for the Commercial & Investment Bank to lead treasury product implementations for global clients. You will drive onboarding experiences, build client relationships, and coordinate cross-functional teams to deliver scalable solutions.

The role emphasizes risk management, strategic planning, and strong technical project management. Travel up to 10% is required; sponsorship is not provided.

Qualifications

• 7+ years of experience implementing treasury products or similar financial services.
• Strong risk management and mitigation skills.
• Strategic planning and resource allocation expertise.
• Advanced data/tech literacy and model interpretation.
• Excellent stakeholder management and communication skills.
• Technical project management in client-facing environments.
• Proficient with WebEx, Zoom and collaboration tools.

Responsibilities

• Lead implementation and training for assigned clients with smooth onboarding.
• Engage with clients via Zoom, Email and collaboration tools.
• Build relationships with partners across RM, Sales, Service, Ops and Product.
• Manage client and partner expectations throughout implementation.
• Implement mixed payable solutions and assist with file mapping exercises.
• Collaborate with Operations and Product to streamline processes.
• Identify and manage business risks, owning issues.
• Translate client requests into technical specs for treasury services.
• Document agendas, minutes and plans using Microsoft Office.
• Demonstrate problem-solving and escalate as needed.
• Moderate conflicts and facilitate optimal solutions.

Skills

Treasury product implementations

Client relationship management

Technical project management

Stakeholder management

Data literacy

WebEx/Zoom proficiency

Strategic planning

Education

Bachelor's degree

Tools

ERP systems

API integration

Job description

Are you ready to lead and innovate in the world of finance? Join JP Morgan Chase as an Implementation Vice President and be at the forefront of delivering exceptional client experiences. This role offers you the opportunity to shape the future of treasury product implementations for global clients. Elevate your career with endless growth opportunities and make a meaningful impact in a dynamic and diverse team. Your expertise will drive innovation and success in a fast-paced environment.

As an Implementation Vice President within the Commercial & Investment Bank, you will lead the charge in managing complex technical treasury product implementations. You will play a pivotal role in ensuring our clients have a seamless onboarding experience, leveraging your skills to build strong relationships and drive impactful outcomes. Join us in a collaborative and inclusive environment where your contributions matter and innovation thrives.

Job Responsibilities:

• Lead the implementation and training experience for assigned clients, ensuring a smooth onboarding process.
• Connect with clients through Zoom, Email, and other collaborative technologies.
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Manage client and partner expectations throughout the implementation process.
• Implement mixed payable solutions and support clients with file mapping exercises.
• Collaborate with Operations and Product Management to streamline processes.
• Identify and manage business risks, showing ownership of issues.
• Translate client requests into detailed technical specifications for treasury services.
• Document meeting agendas, minutes, and project plans using Microsoft Office tools.
• Demonstrate creative problem-solving and escalating issues when necessary.
• Manage conflicts and facilitate discussions to create optimal solutions.

Required qualifications, capabilities, and skills:

• 7+ years of experience in implementing treasury products or similar financial services.
• Proven track record in risk management and implementing mitigation strategies.
• Demonstrated ability in strategic planning and resource allocation.
• Advanced proficiency in data and tech literacy, including model interpretation.
• Strong skills in stakeholder management and relationship building and ability to communicate, partner, and influence effectively.
• Technical project management experience in a client-facing environment.
• Comfort using technology such as WebEx, Zoom, and other collaboration tools.

Preferred qualifications, capabilities, and skills:

• Bachelor of Science or Bachelor of Arts Degree.
• Passion for learning new operating models, technologies, and industry trends.
• Technical client consulting experience to support technical roles and experience in ERP, systems integration, or API space.
• PMP or other Project Management Certifications.
• Experience in coaching or mentoring employees.
• Strategic thinking with adaptability to change.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Lead and manage treasury product implementation process(s) for new and existing clients as they move to the Chase banking platform