Client Systems Technician (S4S)

By Light Professional IT Services; Vandenberg Village (CA); On-site; USD 66,000 - 100,000; Full time

Job summary

A technology services company is seeking an entry-level Client Systems Technician to provide technical assistance and support. The role involves installing and repairing systems, troubleshooting, and maintaining customer communications. Candidates must hold a CompTIA Security+ certification and an active DOD TS/SCI Security Clearance. The position provides a competitive salary range and the opportunity to work in a dynamic environment.

Qualifications

• Must have a CompTIA Security+, or equivalent 8570 IAT Level II certification.
• 3-4 years of experience in relevant technical roles.
• Must have an ACTIVE DOD TS/SCI Security Clearance.

Responsibilities

• Installs and repairs equipment, instructs customers in operation.
• Performs maintenance and technical support on systems.
• Troubleshoots and diagnoses malfunctions.

Skills

CompTIA Security+

Technical support

Troubleshooting

Customer communication

Education

High School plus advanced training

Job description

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Company Overview

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!

Company Overview

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!

Responsibilities

• The Client Systems Technician installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
• Maintains effective customer communications and relations.
• The Customer Service Representative Associate travels frequently to customer sites and performs field technician service duties as assigned.
  
  

Under General Supervision The Cusomer Service Representative Associate Shall

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
• Work is checked since errors may cause delay or expense.
• May assist and train less experienced personnel.
  
  

Required Experience/Qualifications

• MUST have a CompTIA Security+, or equivalent 8570 IAT Level II certification.
• High School plus advanced training, and 3 - 4 yrs. of experience.
  
  

Special Requirements/Security Clearance

• MUST have an ACTIVE DOD TS/SCI Security Clearance.
  
  

Salary Range

Salary Minimum: $66,033

Salary Mid: $82,541

Salary Maximum: $99,049

The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. By Light also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level and market conditions when extending an offer. In addition, By Light also provides an extensive selection of benefits and offerings to our employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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