Client Systems Technician (S4S)

By Light Professional IT Services; Vandenberg AFB (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company that provides innovative IT solutions and communications support for military operations. As a Client Systems Technician, you will play a crucial role in ensuring the reliability of equipment and systems at key military installations. Your responsibilities will include installing, maintaining, and troubleshooting various technologies while delivering exceptional customer service. This position offers the opportunity to work closely with dedicated professionals in a dynamic environment, contributing to national defense and space operations. If you are passionate about technology and ready to make a difference, this role is perfect for you.

Qualifications

• 3-4 years of relevant experience in IT support.
• CompTIA Security+ or equivalent certification required.

Responsibilities

• Install and repair equipment; provide technical assistance.
• Perform maintenance and support on integrated systems and software.
• Troubleshoot and diagnose malfunctions to resolve issues.

Skills

Troubleshooting

Technical Assistance

System Installation

Customer Communication

Education

High School Diploma

CompTIA Security+ Certification

Job description

Company Overview

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO), are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Join our team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!

Responsibilities

1. The Client Systems Technician installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
2. Performs maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations.
3. Analyzes and evaluates products and related performance.
4. Troubleshoots and diagnoses malfunctions to resolve issues promptly.
5. Installs, upgrades, and removes products ensuring coordination with engineering field changes.
6. Assembles, installs, and configures systems and equipment based on site assessments and schematics.
7. Completes system programming and optimization during installation.
8. Performs routine system maintenance, hardware configurations, and manages equipment components.
9. Provides on-site end-user training on system operation, maintenance, and basic troubleshooting.
10. Maintains effective communication and relations with customers.
11. The Customer Service Representative Associate travels frequently to customer sites and performs field technician duties as assigned.

Under general supervision, the Customer Service Representative Associate shall:

1. Handle semi-routine assignments with occasional deviations from standard practices.
2. Work is reviewed for accuracy to prevent delays or additional costs.
3. Assist and train less experienced personnel when needed.

Required Experience/Qualifications

1. MUST possess a CompTIA Security+ or equivalent 8570 IAT Level II certification.
2. High School diploma plus advanced training, with 3-4 years of relevant experience.

Special Requirements/Security Clearance

• MUST hold an ACTIVE DOD TS/SCI Security Clearance.