Client System Support

EPS CORP; Sumter (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

EPS Corporation seeks a Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base in Sumter, SC. This full-time on-site role supports DoD IT operations and compliance with AFCENT standards.

The candidate should hold Security+ and Top-Secret clearance with SCI eligibility, with experience inHelp Desk operations and IT asset management, plus strong communication and documentation skills.

Qualifications

• Security+ certification required.
• U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility required.
• Experience in IT system maintenance, troubleshooting, and repair.
• Knowledge of DoD/AFCENT standards and cybersecurity policies.
• Proficiency in Help Desk operations and IT asset management.
• Strong communication and documentation skills.

Responsibilities

• Provide prioritized service restoration as per the Escalation Matrix.
• Instruct users on system operations and report unauthorized hardware/software changes.
• Manage Help Desk tickets, ensuring proper documentation of all actions.
• Support inspections, audits, and comply with Information Assurance standards.
• Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
• Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
• Maintain warehouse facilities and transport hardware as required.
• Develop and submit Client Systems Support Monthly Status Reports.

Skills

Security+ Certification

Top-Secret SCI eligibility

IT system maintenance

DoD/AFCENT standards

Help Desk operations

IT asset management

Communication skills

Documentation skills

Education

Some College Coursework Completed

Job description

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Job Title

Client System Support

Location

Sumter, SC 29150 US (Primary)

Job Type

Full-time

Education

Some College Coursework Completed

Experienced (Non-Manager)

Category

Information Technology

Job Description

EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.

Requirements

Qualifications

• Security+ Certification Required
• U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
• Experience in IT system maintenance, troubleshooting, and repair
• Knowledge of DoD/AFCENT standards and cybersecurity policies
• Proficiency in Help Desk operations and IT asset management
• Strong communication and documentation skills

Key Responsibilities

• Provide prioritized service restoration as per the Escalation Matrix.
• Instruct users on system operations and report unauthorized hardware/software changes.
• Manage Help Desk tickets, ensuring proper documentation of all actions.
• Support inspections, audits, and comply with Information Assurance standards.
• Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
• Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
• Maintain warehouse facilities and transport hardware as required.
• Develop and submit Client Systems Support Monthly Status Reports.

Desired Skills/Other Considerations

If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.

VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA