Client Support Technician Team Lead- 1532

State of Mississippi; Mississippi; On-site; USD 50,000 - 70,000; Full time

Job summary

The State of Mississippi is seeking a Client Support Technician Team Lead to manage IT support services. This role involves troubleshooting, overseeing help desk operations, and providing training for end-users. Ideal candidates will have strong analytical and customer support skills, along with extensive knowledge of hardware and software. This full-time position offers a competitive salary range and the opportunity to contribute to significant IT initiatives within the state government.

Qualifications

• 5-8 years of experience in IT end-user support environment.
• Extensive knowledge of PC/MAC hardware and software.

Responsibilities

• Manage IT end-user service support for various software and hardware products.
• Oversee end-user training and help desk operations.

Skills

Troubleshooting

Analytical

Problem-Solving

Attention to Detail

Customer Support

Education

High School Diploma

IT-related AA or four-year degree

Tools

MS Office Suite

Office 365

Windows OS

Apple iOS

Job description

Client Support Technician Team Lead - 1532 | Government Jobs

State of Mississippi

Salary Range: $50,798.15 - $69,339.47 Annually

Location: 25 - HINDS COUNTY, MS

Employment Type: Full-Time

Job Number: 9486-0161-20250509hind

Department: DFA-FINANCE AND ADMINISTRATION

Opening Date: 05/12/2025

Application Deadline: 05/16/2025 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary: $50,798.15

Agency Maximum Salary: $69,339.47

About the Agency

This position is with the Department of Finance and Administration Office of Information Technology. For questions, contact Kesha Funches at 601-359-2824.

Position Overview

The Mississippi Department of Finance & Administration seeks a Client Support Technician Team Lead for the Office of Information Technology. Responsibilities include supporting the Client Support Technician Supervisor, managing IT end-user service support for various software and hardware products, overseeing end-user training, providing resources and assistance to help desk staff, managing network accounts, overseeing help desk ticketing systems, assisting in help desk call center operations, and collaborating with other IT teams to ensure successful implementation and operation of IT initiatives.

Qualifications

Candidates should handle moderately complex hardware and software troubleshooting independently. The Lead will serve as the primary backup to the Supervisor. Required skills include extensive knowledge of PC/MAC hardware and software, proficiency with MS Office Suite and Office 365, troubleshooting, analytical, problem-solving skills, attention to detail, strong documentation skills, and customer support experience. Advanced knowledge of Microsoft Suite applications, Windows PC operations, and Apple iOS is required.

Preferred Qualifications

Typically, a High School Diploma or equivalent plus 5-8 years of experience in an IT end-user support environment. Preferred qualifications include experience with Windows OS administration, maintenance, and enterprise-level help desk ticketing systems. An IT-related AA or four-year degree is preferred.

Contact Information

Address: 210 East Capitol Street, Suite 800, Jackson, Mississippi, 39201