Client Support Technician #1153AD

State of Missouri; Jefferson City (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Support Technician to tackle new challenges in technical support. This role is essential in providing professional assistance to clients, ensuring smooth operation of hardware and software systems. The ideal candidate will demonstrate strong problem-solving skills and effective communication, working collaboratively with various teams. With a focus on customer service, you will handle help desk tickets and prioritize urgent requests while maintaining a user-friendly approach. Join a dedicated team that values innovation, respect, and integrity, and enjoy a comprehensive benefits package that enhances your overall compensation.

Benefits

Defined Pension Plan

Generous Leave and Holiday Time

Health Insurance Coverage

Qualifications

• Ability to communicate professionally and user-friendly.
• Knowledge of office systems and automation environments.

Responsibilities

• Provide technical support for hardware and software issues.
• Manage help desk tickets and prioritize urgent requests.
• Travel to support other State offices as needed.

Skills

Technical Support

Communication Skills

Problem Solving

Inventory Management

Help Desk Support

Education

High School Diploma

Post-secondary Education

Tools

Office Automation Systems

Communication Devices

Job description

Job Location:

• The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

If you like to tackle new challenges, this may be the role for you! This is a Client Support Technician position that primarily supports the Office of Administration and the Department of Economic Development; however, you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Truman Building, and travel will be required to other State offices supported in the area.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person.

Knowledge and understanding of office automation, office systems operating environments, and/or communication devices are required. Additional skills include:

• Ability to communicate with clients and staff in a professional and user-friendly manner.
• Ability to document issues and follow technical instructions.
• Ability to prioritize and handle multiple priorities simultaneously.
• Ability to identify and resolve information technology issues.
• Ability to travel, operate a motor vehicle, and maintain a valid vehicle operator’s license.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

The classification for this position is Client Support Technician; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions please contact: [e-mail]