Customer Care Specialist - SureTech Labs

Vermont Creamery, L.L.C.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Client Support Specialist, where you will provide exceptional service to laboratory customers. This role in Indianapolis emphasizes building strong relationships, enhancing customer experiences, and supporting a vibrant, innovative team. Ideal candidates will have a strong customer service background and can thrive in a dynamic environment.

Qualifications

• At least 2 years of customer service experience.
• Strong customer service skills and a passion for helping others.
• Ability to work with cross-functional teams.

Responsibilities

• Be the first point of contact for laboratory customers, managing their experience.
• Implement initiatives to enhance customer experience and support process improvements.
• Manage front desk, greet guests, and oversee supplies.

Skills

Customer service skills

Organizational skills

Detail-oriented

Ability to work with cross-functional teams

Tools

MS Office

JDE

Ariba

Toscana

Lab Vantage LIMS

Job description

Client Support Specialist - SureTech Labs

This position is located close to the airport on the west side of Indianapolis and requires being in the office 5 days/week.

The Client Support Specialist at SureTech Labs provides excellent service to internal and external customers, helping build a sustainable service organization that meets or exceeds marketplace standards.

About Us

Join our dynamic team at Land O’Lakes, where innovation meets customer excellence! We are seeking a passionate Customer Support Specialist to be the frontline for our laboratory customers. If you thrive in a fast-paced environment and want to make a real impact, this is the role for you.

Key Responsibilities

1. Customer Support (70%)
   • Be the first point of contact for laboratory customers, managing their experience from start to finish.
   • Collaborate with lab and Land O’Lakes teams to ensure timely service, answer calls/emails, resolve issues, and monitor sample progress.
   • Understand customer needs, offer strategies, and support their business goals.
   • Manage data queries, maintain documents, support account records, and assist with billing and payments.
   • Coordinate with courier partners for sample delivery.
   • Manage inventory of sampling supplies.
2. Improve Customer Experience (15%)
   • Implement initiatives to enhance customer experience.
   • Support process improvement strategies, identify pain points, and suggest solutions.
3. Sample Login Support (10%)
   • Assist with sample submission questions and data entry as needed.
4. Reception and Building Support (5%)
   • Manage front desk, greet guests, oversee badges, monitor security, and maintain supplies.

Qualifications

• At least 2 years of customer service experience.
• Strong customer service skills and a passion for helping others.
• Ability to work with cross-functional teams.
• Detail-oriented with organizational skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, TEAMS).
• Experience in a laboratory environment or with systems like JDE, Ariba, Toscana, or Lab Vantage LIMS is a plus but not required.

Why Join Us?

Be part of a company that values innovation and customer satisfaction. Work in a supportive environment and make a tangible difference in our customers’ experiences.

If you're ready for a challenging and rewarding role, apply now to join Land O’Lakes and make a difference!

The hourly range is $18.35 - $27.52/hr. Candidates are typically hired near the middle of this range.

Grade: N8