Client Support Specialist (Case Manager)

Crossroads Community; Centreville (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

403B after 2 years

Educational assistance

Paid time off

Job summary

Crossroads Community, Inc. is seeking a motivated Client Support Specialist to provide person-centered support to clients on-site. You will help assess needs, assist with rehabilitation planning, document care, and coordinate services with our team to promote recovery and independence.

The role emphasizes teaching skills, tracking progress, maintaining medical records, and meeting productivity and documentation standards in a behavioral health setting.

Qualifications

• High School Diploma or equivalent required.
• AA/BS in Behavioral Health preferred; 2 years of relevant human services experience encouraged.
• Demonstrated professionalism and patience in client-facing roles.

Responsibilities

• Assess clients' strengths, needs, resources, and desires to develop IRPs.
• Coordinate services for assigned clients with Crossroads.
• Monitor progress and document monthly outcomes and service provisions.

Skills

Active listening

Communication

Teamwork

Documentation

Education

High School Diploma or equivalent

AA/BS in Behavioral Health

Tools

Electronic Health Records

MS Office

Job description

Description

Here at Crossroads Community, Inc., we pride ourselves on integrity and providing quality services to our clients. Our mission is to teach skills and to access resources that empower people with behavioral health needs to recover and live satisfying and productive lives. We recognize that our employees are our most valuable resource in providing services to our clients. Delivering quality services, effective leadership, & empowered professional teams are some of our many values, and we hire people who are ready to embody these qualities every single day.

We at CCI recognize the value our team brings to the company. As the face of the company, our employees get the opportunity to build strong experiences for our clients. We are looking for a motivated and energetic person to join our Psychiatric Rehabilitation team. Our Client Support Specialists' provide person-centered support in a team environment to clients both on-site at the program and in the community. The focus is on teaching skills both individually and in groups and accessing resources for resiliency, recovery and independent living and success in life. It includes assessing consumers’ needs and strengths, assisting with development of the rehabilitation plan, assessing progress, and maintaining the clients’ medical record. Also included is providing needed transportation and meeting productivity measures and daily documentation requirements.

If you are passionate about working to help others reach their goals/overcome obstacles and have an interest in Behavioral Health, this is the perfect position for you!

• Assist clients in assessing their strengths, needs, resources and desires and in developing their Individual Rehabilitation Plan (IRP) as frequently as required or needed.
• Coordinate services provided by Crossroads for assigned clients.
• Assist clients in meeting their goals and assess and document their progress each month.
• Assist clients to develop resources needed to promote recovery and resiliency and life skills necessary to maintain independent living and success in life.
• Maintain clients’ medical records in accordance with regulatory and accreditation requirements.
• Utilize computerized database(s) or other procedures as required to submit accurate, timely and professional documentation of services in accordance with agency policies, regulations and accreditation standards.
• Routinely collaborate with family/caregivers as allowed and other providers of services to clients.
• Provide transportation to clients when needed.

Full Time Perks:

Team oriented culture!

Be Healthy: Employee Health Insurance Premium 100% paid by CCI, with low cost for dental and vision insurance options, as well as other supplemental options

Plan for the future: 403 B with company contribution after 2 years of employment

Continued Learning: Educational assistance and training opportunities

Rest and Relax: Competitive Leave and holiday package

Requirements

QUALIFICATIONS:

• High School Diploma or equivalent.
• Credit given to AA, BS in Behavioral Health, Psychology, Social Work, or related field and 2 years of positively referenced work history in human services field.
• Professionalism
• Patience

Requirements:

• Computer skills sufficient to enter the required data and documentation.
• Pass the agency’s background check.
• Clean driving record to support insurability by the agency’s insurance carrier.
• Valid driver’s license and ability to drive legally and safely transport consumers in own vehicle if needed.
• Work related use of a vehicle carrying minimum of 100/300/50 liability insurance.