Client Support Specialist AE

simera-talent; San Francisco (CA); Remote; USD 55,000 - 90,000; Full time

Job summary

Simera seeks a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship.

The role requires excellent communication, the ability to understand client needs, manage requests efficiently, and build strong professional relationships across channels.

Qualifications

• Previous experience in client support or a similar role.
• Strong communication and interpersonal abilities.
• Ability to work independently and collaboratively with internal teams.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and procedures.
• Assist clients with questions, account issues, and service concerns.
• Troubleshoot problems and offer effective solutions professionally.
• Follow up to ensure requests are resolved and feedback is captured.
• Escalate complex issues to the appropriate internal teams.
• Maintain records of client interactions and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring concerns and communicate insights to teams.
• Collaborate with departments to resolve issues efficiently.
• Maintain professional, client-focused interactions and adhere to standards.
• Follow company policies, procedures, and service standards.

Skills

Communication

Customer service

Problem-solving

Active listening

Attention to detail

Time management

CRM familiarity

Multitasking

Professional demeanor

Adaptability

Tools

CRM systems

Ticketing platforms

Email tools

Chat tools

Job description

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong client service and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Excellent active listening and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities.
• Ability to remain calm and professional when handling challenging situations.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Strong follow-up and time-management skills.
• Ability to learn new systems and processes quickly.

Requirements

• Previous experience in client support, customer service, customer support, account management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively with internal teams.
• Ability to manage multiple client requests while maintaining service quality.Strong organizational and time-management skills.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking clients.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.