Client Support Specialist

Minnesota Council of Nonprofits; Zumbrota (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

Employee assistance program

Training and development

Job summary

Three Rivers Community Action in Minnesota is hiring a Client Support Specialist who serves as the primary contact for participants, community members, and staff, delivering friendly, professional customer service across multiple program areas. The role includes participant intake, referrals, data management, and supporting daily operations in a welcoming environment.

This full-time, 40-hour-per-week position is Monday–Friday, 8am–4pm and based in Zumbrota.

Qualifications

• High school diploma or equivalent.
• At least one year of work experience in a customer service role or working in direct contact with the public.
• Ability to pass a required background study, as defined by the position.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Accurate typing and data entry skills.

Responsibilities

• Serve as the primary point of contact for participants, community members, and staff.
• Assist with participant intake, referrals, data management, and overall program operations.
• Foster a positive, professional, and welcoming environment while upholding confidentiality.
• Provide administrative and office support and collaborate with team members to ensure smooth daily operations.
• Contribute to ongoing process improvements to enhance participant services.

Skills

Customer service

Data entry

Communication

Organization

De-escalation

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

The Client Support Specialist serves as the primary point of contact for participants, community members, and staff, providing exceptional customer service and support across multiple program areas. You'll assists with participant intake, referrals, data management, and overall program operations. You'll foster a positive, professional, and welcoming environment, uphold confidentiality, promote participant-centered service, and support de-escalation and problem resolution as needed. In addition, you'll also provide administrative and office support, collaborate with team members to ensure smooth daily operations, and contribute to ongoing process improvements to enhance participant services.

This full-time position (40 hours per week) is Monday-Friday, 8am-4pm and will be based in Zumbrota.

Required Qualifications:

• High school diploma or equivalent
• At least one year of work experience in a customer service role or working in direct contact with the public
• Ability to pass a required background study, as defined by the position
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
• Accurate typing and data entry skills

Preferred Qualifications:

• Proficiency with Microsoft Word, Excel, Outlook and Teams
• Proficiency with office equipment including printers, scanners, multi-line phone, etc.
• Bilingual skills (English plus an additional language)
• Relevant lived experience, as applicable to the role

About Three Rivers Community Action

Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.

At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.

We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.

We realize dreams of homeownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.

About the Benefits

Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:

• Competitive wages with opportunities for advancement
• Extensive benefits for regular full-time staff (30+ hours per week), including affordable health insurance with access to employer-sponsored NICE Healthcare and an HRA, Flexible Spending Accounts (FSA), voluntary dental, vision, voluntary life/AD&D, critical illness, and hospital indemnity insurance, ensuring peace of mind and security for you and your loved ones.
• Immediate eligibility for investment in our 403(b), with a generous automatic match (after 1 year of employment), aiding in building a stable financial future
• Generous paid time off, guaranteeing you sufficient time for relaxation, rejuvenation, and personal interests for regular staff working 30+ hours per week
• Access to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challenges
• Training and professional development opportunities aimed at enhancing your skills and fostering career growth
• A supportive work environment that values lived experience, respects personal representation, teamwork, and recognizes individual contributions.

Experience these outstanding benefits, among others, as we actively support your development, well-being, and success.

Equal Opportunity Commitment

We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under-represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.

Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at [e-mail] or 507-316-0610.

Three Rivers is an Equal Employment Opportunity / ...