Client Support Specialist

merakeycareers; Philadelphia (Philadelphia County); On-site; USD 2,617,000 - 2,783,000; Full time

Benefits offered by this job

DailyPay

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Care.com backup care

EAP

Tuition reimbursement

Employee discounts

Pryor Online Learning

Job summary

Merakey is seeking a Client Support Specialist in the Recovery program to greet and check in members and visitors, guiding them to the appropriate staff and assisting with access to services.

The role involves office tasks, heavy interaction with members and staff, and supporting intake and medical records functions. On-site schedule includes early mornings and weekend shifts.

Qualifications

• High School Diploma.
• 1 year of experience working in an office setting preferred.
• Proficient with Microsoft Office and standard office equipment.
• Excellent verbal and written communication skills.
• Flexible in scheduling including weekend hours and holidays.

Responsibilities

• Greets and checks in members and visitors.
• Answers phones and interacts with program members, staff, clinicians and visitors.
• Uses the EHR to check-in members and ensure they are not i-scheduled and have no active holds.
• Helps resolve member issues to avoid escalation to counselors or Supervisors.
• Assists in Medical Records and Intake; gives tours to new admissions and introduces them to assigned counselors.
• Onsite work schedule includes early mornings, weekends, and holidays.

Skills

Customer service

Verbal communication

Written communication

Flexible scheduling

Education

High School Diploma

Tools

Microsoft Office

Job description

Support individuals in our Recovery program as part of a compassionate, mission‑driven team focused on stability, connection, and lasting change.

The Client Support Specialist is a highly motivated individual who is responsible for greeting and checking in members and visitors while assisting them with accessing the appropriate staff personnel.

They will be asked to assist as needed with business office responsibilities.

The Client Support Specialist:

• Exemplifies a high level of customer service in all actions.
• Answers phones and interacts with program members, staff, clinicians and visitors in a timely and pleasant manner.
• Uses the EHR to check-in members presenting to program ensuring they are not i -scheduled for services and do not have any active clinical holds before removing check-in.
• Helps to resolve member issues as they arise to avoid escalation to counselor or Supervisory staff.
• Provides summarization whenescalating issues and contacting necessary personnel.
• Helps maintain the organization of the card room and assists with distribution of medication cards if an EHR outage occurs
• Escorts members and all guests around the facility as needed.
• Assists in Medical Records as needed Engagement Specialist Intake
• Works in the Intake department and greets all new admissions and walk‑ins
• Assists with screening and registration process assisting with clerical duties.
• Provide tours to new admissions and introduces them to their assigned counselors and key personnel.
• Accepts changes in assignments in the spirit of good teamwork;
• accepts constructive feedback about performance or behaviors;
• demonstrates creative thinking and problem solving relating to issues or concerns.
• All other duties as assigned as it relates to the position

Earn $19.15 per hour.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work‑life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre‑tax and Roth (after‑tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self‑care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non‑profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.

Merakey strictly follows a zero‑tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

• High School Diploma.
• One (1) year of experience working in an office setting preferred.
• Strong knowledge of Microsoft Office and be proficient with standard office equipment
• excellent verbal and written communication skills.
• Flexible in, scheduling including weekend hours and holidays.
• You will work onsite: Monday Tuesday 6:30 am-4pm; Wednesday 7:30am-4pm, Saturday and Sunday 7:30-1pm