Client Support Specialist

Socket.dev; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is seeking a Client Support Specialist to serve as the frontline for resolving client issues, training users, and ensuring high satisfaction. You will engage with clients who have 50–999 employees, managing a broad set of questions with clear, professional communication.

The role requires strong service orientation in a metrics-driven call center and the ability to adapt to varying inquiries. A structured day and ongoing training support your success.

Qualifications

• 3–5 years of experience in client service or a service environment.
• Ability to work overtime during peak seasons.
• College degree not required; military experience considered.

Responsibilities

• Be a trusted advisor and problem solver for clients.
• Build relationships with clients via phone, email, and chat.
• Educate clients on ADP products and provide recommendations.
• Organize daily schedule to handle high call volumes.
• Contribute to client satisfaction and ADP service excellence.

Skills

Client service experience

Communication

Problem solving

Time management

Education

College degree not required

Job description

ADP is hiring a Client Support Specialist.

• Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
• Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clientswho have between50 - 999 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP,watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO

Responsibilities

What you can expect on a typical day:

Be aTrusted Advisor and Problem Solver.

You will work independently or as a team as aconsultant servicing ADP's products/technology. You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions, resolve issues, and provide solutions.Youwilltake the initiative to seek answers, solutions, and positive outcomes.

Build Relationships.

You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value ofIntegrity is Everything.

Educate and Provide Recommendations.

You will leverage your ADP productandservices knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE

Required Qualifications

• 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact..

Qualifications

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of our Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backandgenerating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.