Client Support Specialist

Curative Care Network; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Curative Care Network is seeking a Client Support Specialist to assist clients with daily living activities, medication support, and community engagement. The role requires compassionate care, adherence to infection control practices, and teamwork within a collaborative environment.

Responsibilities include documenting goals, coordinating activities, and communicating with families and staff. High school diploma required; healthcare experience preferred and certifications such as First Aid/CPR

Qualifications

• Requires a high school diploma or equivalent.
• Previous related experience in a healthcare setting preferred.
• Ability to multi-task and prioritize tasks.
• Strong teamwork and customer service orientation.
• Good written and verbal communication skills.
• Capable of making decisions and solving problems.
• Professional and cooperative demeanor.

Responsibilities

• Document goals and behaviors.
• Provide direct personal care including feeding, toileting, medications.
• Assist with walking, movement, and daily activities.
• Engage clients in activities and community outings.
• Maintain confidentiality of clients and adhere to infection control procedures.
• Communicate clearly with clients, families, caregivers, and staff.
• Follow program plans and document progress.
• Attend trainings and meetings as required.
• Report suspected abuse or neglect immediately.

Skills

Teamwork

Customer Service

Problem Solving

Communication

Multitasking

Decision Making

Professionalism

Stress Tolerance

Education

High School or equivalent

Criminal Background

TB Skin Test

Orientation Checklist

First Aid/CPR

Medication Management Certification

Job description

Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in family's lives. We offer a great, fully immersive training program. Come see why we're one of the Milwaukee Journal Sentinel's Top Workplaces of 2026!

As a Client Support Specialist, you will be responsible for providing assistance to a population of clients of varying ages, some with complex medical needs, in an engaging, collaborative, and team-based environment.

Position Summary:

Supervise and assist with daily needs including, but not limited to:

• Documenting goals and behaviors.
• Providing direct personal cares such as feeding, toileting, giving medications.
• Helping with walking, exercise, and movement.
• Providing a variety of activities to keep clients engaged and active.
• Escorting and engaging in community-based outings.
• Other activities based on individual’s needs and abilities.
• Maintaining confidentiality of all individuals and does not discuss individuals in public areas.
• Demonstrating knowledge of and adheres to all infection control procedures including proper hand washing techniques, contact with blood spills and standard precautions.
• Communicating clearly and tactfully with individuals and their families, caregivers, case managers, transportation drivers, group homes, etc.
• Maintaining harmonious relationship with manager and co-workers, providing support and assistance to co-workers to ensure quality care.
• Demonstrating ability to read, understand and follow individual program plans and accurately documents on individual’s goals.
• Assisting individuals with the planning/facilitating of program activities on/off campus as required.
• Assisting individuals in the use of toilet facilities and personal care as needed, including handwashing, providing perineal care, changing adult depends, changing into clean clothes, etc.
• Assisting with meal preparation, serving lunches, assisting in setting up and feeding individuals, when required.
• Assisting individuals with walking, including the use of walkers and wheelchairs, when applicable.
• Accurately account for individual’s money during community outings.
• Providing medication management and assistance as required for program needs.
• Recording and reporting changes in the individual’s physical condition, behavior or appearance to Manager or Program Coordinator.
• Making written reports of significant incidents occurring during program hours.
• Being responsible during program hours to contact appropriate staff in case of an emergency.
• Attending all trainings and meetings as required.
• Reporting suspected abuse & neglect to Program Coordinator and Manager immediately (within one hour).
• All other duties as assigned.

Knowledge, Experience & Qualifications:

• Requires a high school diploma or equivalent.
• Previous related experience in a healthcare setting preferred.
• Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
• Ability to multi-task and perform multiple priorities.
• The ability to contribute in a team environment and/or independently, to provide excellent customer service.
• Ability to make decisions and solve problems.
• Demonstrates attitude of cooperation and professionalism.
• Must be able to solve problems and critically think, sometimes during stressful situations.
• Listens well and effectively communicates in writing and orally.

Licenses & Certifications:

• First Aid/CPR Certified within 6 months of hire.
• Medication Management Certified within 6 months of hire.

Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

Criminal Background

Orientation Checklist

TB Skin Test

Preferred

Auto Insurance

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.