Client Support Specialist

Credit Solutions LLC; Lexington (KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Life insurance

401(k)

Hybrid schedule

Job summary

Credit Solutions is hiring a full-time Client Support Specialist to support our Client Services team with daily operations, reporting, and client communication.

The role emphasizes accuracy, organization, and timely processing of payments, reconciliations, and documentation, with a focus on serving clients and internal departments.

Qualifications

• Requires strong organization and ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Experience in client services, administration, or financial operations preferred.

Responsibilities

• Coordinate daily administrative activities within Client Services.
• Provide support for routine client and operational questions.
• Communicate professionally with clients and internal teams.
• Assist with payment processing, cash posting, deposit reporting, and account reconciliation.
• Review reports and identify discrepancies or items requiring follow-up.
• Maintain accurate records, documentation, and account information.
• Assist with client reporting and routine account management activities.
• Monitor workflows to ensure tasks are completed accurately and on time.
• Handle account-related documentation and correspondence for escalated accounts.
• Review account information and prepare clear, accurate written responses to escalations.
• Coordinate follow-up on escalated account matters and ensure timely responses.
• Assist with new client setup, system updates, and implementation activities.
• Perform quality checks and audits to maintain accuracy and compliance.
• Assist with training and onboarding of team members as needed.
• Identify opportunities to improve processes, organization, and efficiency.
• Use Microsoft Office to prepare reports and analyze information.
• Provide backup support for other Client Services functions as needed.

Skills

Organized

Attention to detail

Data handling

Communication skills

Independent worker

Team collaboration

Education

High school diploma

Related field experience

Tools

Microsoft Office

Excel

Job description

Credit SolutionsofLexington, KYis hiring afull-time Client Support Specialistfor our client services team and to provide high-level administrative support.

This position earns up to $35,000 annually, depending on experience. We also offerexcellent benefits, includingmedical, dental, vision, paid time off (PTO), company-paid life insurance, a 401(k) plan, and options for hybrid schedules.

ABOUT CREDIT SOLUTIONS

Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a commitment to excellence, we provide our talented team of professionals with the finest resources and tools, empowering them to deliver exceptional results for our clients.

What employees say about Credit Solutions:

"What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.

At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company based on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program.

About the Position

Credit Solutions is seeking a dependable and organized Client Support Specialistto support our Client's and Client Services team and help ensure accurate, timely, and efficient daily operations.

This is a hands-on position that combines client service, administrative support, reporting, payment processing, reconciliation, account documentation, and coordination of daily activities. The ideal candidate is someone who enjoys staying organized, working with data, solving problems, and providing dependable support to clients and team members.

A college degree is not required. We are more interested in your experience, work ethic, attention to detail, communication skills, and ability to learn and take ownership of responsibilities.

Key Responsibilities

• Coordinate daily administrative activities within Client Services.
• Provide support for routine client and operational questions.
• Communicate professionally with clients and internal departments.
• Assist with payment processing, cash posting, deposit reporting, and account reconciliation.
• Review reports and identify discrepancies or items requiring follow-up.
• Maintain accurate records, documentation, and account information.
• Assist with client reporting and routine account management activities.
• Monitor assigned workflows to ensure tasks are completed accurately and on time.
• Handle account-related documentation and correspondence associated with escalated accounts and client requests.
• Review account information and supporting documentation to prepare clear, accurate, and professional written responses to account escalations.
• Coordinate appropriate follow-up on escalated account matters and ensure responses and documentation are completed within established timelines.
• Assist with new client setup, system updates, and implementation activities.
• Perform quality checks and audits to help maintain accuracy and compliance.
• Assist with training and onboarding of team members as needed.
• Identify opportunities to improve processes, organization, and efficiency.
• Use Microsoft Office Suite to prepare reports, maintain spreadsheets, analyze information, and communicate results.
• Provide backup support for other Client Services functions as needed.

What We're Looking For

The successful candidate will be:

• Organized and able to manage multiple priorities.
• Comfortable working with numbers, spreadsheets, and detailed information.
• Able to prepare clear, professional correspondence.
• Dependable and willing to take ownership of assigned responsibilities.
• Comfortable identifying problems and finding practical solutions.Detail-oriented with a strong focus on accuracy.
• Able to review account information and documentation carefully.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Comfortable learning new software and business processes.
• Able to work independently while also contributing to a team environment.

Preferred Experience

Experience in one or more of the following areas is helpful:

• Client services or customer service
• Administrative support
• Healthcare or medical billing
• Payment processing or cash posting
• Reconciliation or financial administration
• Collections or accounts receivable
• Account documentation and correspondence
• Escalation or complaint resolution
• Reporting and data management
• Employee training or onboarding

Relevant experience may be considered in place of formal education.

Microsoft Office Expertise

Strong proficiency with the Microsoft Office Suite, with a particular emphasis on Excel, is important to this position.

The successful candidate should be comfortable working with spreadsheets, sorting and filtering data, performing calculations, reviewing information for accuracy, and creating organized reports.

More advanced Excel skills such as formulas, lookups, pivot tables, and data analysis are a plus.

Why Join Credit Solutions?

This position offers an opportunity for an experienced administrative or client services professional to expand their skills and take on increased responsibility in a growing organization.

You will work in a team-oriented environment where accuracy, accountability, client service, and continuous improvement are important to our success.

Qualifications

• High school diploma or equivalent.
• Previous experience in client services, administration, financial operations, or a related field is preferred.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite, especially Excel.
• Strong attention to detail and accuracy.
• Ability to prepare clear and professional correspondence.
• Ability to handle confidential information professionally.
• Ability to work independently while also supporting a team.