Client Support Specialist

HEALTH CONNECT AMERICA, INC; Columbus (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Georgia HOPE is seeking a Client Support Specialist to work with individuals and families in their homes, schools, and communities. You will help build skills, access resources, and move toward greater independence and stability.

This role emphasizes relationship-driven, skill-focused support, with duties including monitoring progress, aligning services with IRPs, teaching coping strategies, and connecting clients to community resources.

Responsibilities

• Deliver community-based support services in homes and other real-world settings, meeting clients where they are
• Maintain regular contact with assigned clients, including both in-person and phone-based support, to monitor needs and progress
• Review client history, assessments, and treatment plans to ensure services align with individualized goals
• Support clients and families in developing and achieving goals outlined in their Individualized Recovery Plan (IRP)
• Teach coping strategies, emotional regulation, and daily living skills to promote independence and symptom management
• Help clients identify triggers, build resilience, and develop appropriate behavioral responses
• Assist with school, work, and family functioning by reinforcing practical, real-life skills
• Connect clients and families to community resources that support basic needs, stability, and long-term success
• Proactively support crisis prevention by helping clients develop safety plans and identify support systems

Job description

Overview

Some careers are just jobs. This one is different. At Georgia HOPE, the work you do every day creates meaningful change for children, families, and individuals who need it most.

We're a Georgia-based behavioral health provider on a mission to instill hope, empower lives, and strengthen communities. Our team specializes in supporting individuals facing emotional and behavioral challenges—often those who have experienced trauma, instability, or significant life stressors. We deliver services directly in the homes, schools, and communities where our clients live and grow, because real progress happens when care is personalized, strengths-focused, and meets people where they are.

As part of the Health Connect America family—a COA-accredited organization serving children, families, and adults across nine states—you'll have the resources, support, and professional development of a larger organization, paired with the close-knit, mission-focused culture that defines our work.

If you’re looking for a career where your impact is visible, your growth is supported, and your work truly matters, you’ll find it here.

Health Connect America Family of Brands

Responsibilities

If you're someone who believes progress happens through consistent support, real-life skill building, and meaningful human connection, this role was built for you.

As a Client Support Specialist at Georgia HOPE, you’ll work directly with individuals and families in their everyday environments — helping them build skills, access resources, and move toward greater independence and stability.

What You’ll Do

As a Client Support Specialist, you’ll provide hands-on, community-based support to children, adolescents, or adults with behavioral health needs. Your work will be relationship-driven, skill-focused, and centered on helping clients achieve sustainable progress. Day to day, you can expect to:

• Deliver community-based support services in homes and other real-world settings, meeting clients where they are
• Maintain regular contact with assigned clients, including both in-person and phone-based support, to monitor needs and progress
• Review client history, assessments, and treatment plans to ensure services align with individualized goals
• Support clients and families in developing and achieving goals outlined in their Individualized Recovery Plan (IRP)
• Teach coping strategies, emotional regulation, and daily living skills to promote independence and symptom management
• Help clients identify triggers, build resilience, and develop appropriate behavioral responses
• Assist with school, work, and family functioning by reinforcing practical, real-life skills
• Connect clients and families to community resources that support basic needs, stability, and long-term success
• Proactively support crisis prevention by helping clients develop safety plans and identify support systems