Client Support Representative (Product Support Representative I) - REMOTE

Net Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare SaaS company is seeking a Client Support Representative to assist customers with software application support. This remote role offers opportunities for growth and a comprehensive benefits package, including unlimited PTO. Ideal candidates will have a high school diploma and some experience in client service or technical support. Join a collaborative culture that prioritizes employee wellness and career development.

Benefits

Unlimited PTO

Comprehensive Benefits Package

Employee Resource Groups

Career Development

Educational Assistance

Employee Referral Bonus

Progressive Parental Leave

Qualifications

• 0-2 years’ experience in client service or technical support.
• Familiarity with Revenue Cycle Management processes preferred.

Responsibilities

• Analyze and resolve issues for clients using guidelines.
• Interact with clients to provide information about products.
• Troubleshoot client issues and escalate as necessary.

Skills

Client Service

Technical Support

Troubleshooting

Education

High School Diploma or equivalent GED

Tools

Microsoft Office

NetSuite

Salesforce

Oracle

SAP

Job description

Client Support Representative (Product Support Representative I) - REMOTE

Join to apply for the Client Support Representative (Product Support Representative I) - REMOTE role at Net Health

Client Support Representative (Product Support Representative I) - REMOTE

Join to apply for the Client Support Representative (Product Support Representative I) - REMOTE role at Net Health

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Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growthand profitable company, we help caregivers harness data for human health.Wealsohonor and respect the needs of our Net Health family and staff,which is why weoffer awork-from-anywhere environment and unlimited PTO.Ourwelcomingand collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!

As a leading-edgeSaaScompany in healthcare, we deliver solutions that help patients get better, faster, and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care, fromhospital-to-home, across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.

World-Class Benefits That Reflect Our World-ClassCulture.

Click Here to Learn More!:

#WorkFromAnywhere#UnlimitedPTO#ComprehensiveBenefitsPackage#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness#DiversityAndInclusion#AVoice#NewHireSupport#CareerDevelopment #EducationalAssistance #EmployeeReferralBonus#ProgressiveParentalLeave

Job Overview

Responsible for responding to product application support questions from customers regarding the company’s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. May establish and maintain systems that provide answers to common questions and problems.

Responsibilities And Duties

• Analyze and resolve issues for clients using department guidelines and timeframes
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
• Research required information using available resources.
• Provide internal feedback to resolve issues and/or enhance product based on client
• Provide support for a suite of software applications
• Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
• Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
• Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
• Follow up and make scheduled call backs to clients where necessary.
• Participate in regularly scheduled internal training on Net Health products.
• All other duties as assigned.
• Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.
  
  

Qualifications

• Minimum education High School Diploma or equivalent GED
• 0-2 years’ experience in a client service or technical support role; may have degree or equivalent.
• Experience or familiarity with Revenue Cycle Management (RCM) processes such as medical billing, claims processing, or healthcare financial systems preferred
  
  

Required Software Experience

• Microsoft Office
• 0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
  
  

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $15.20 - $19.00 USD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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