Client Support Representative I (Product Support Representative I) - REMOTE

Net Health; Pittsburgh (Allegheny County); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare technology provider is seeking a Technical Support Specialist to assist clients with their inquiries and issues. You will analyze and resolve client issues, provide troubleshooting support, and handle case management. The ideal candidate will have a high school diploma, experience in technical support, and familiarity with enterprise software. This role offers a remote work environment and unlimited PTO, fostering a work-life balance.

Benefits

Unlimited PTO

Work-from-anywhere environment

Career development opportunities

Comprehensive benefits

Qualifications

• 0-2 years of experience in a client service or technical support role.
• 2+ years of experience in the medical revenue cycle space.
• Familiarity with enterprise software solutions.

Responsibilities

• Analyze and resolve client issues using established guidelines.
• Provide information in response to client inquiries regarding products.
• Create and manage cases for client emails and calls.

Skills

Client service skills

Technical troubleshooting

Proficiency in Microsoft Office

Education

High School Diploma or equivalent GED

Tools

NetSuite

Salesforce

Oracle

SAP

Job description

Overview

• Salary up to $19.00 USD
• Unlimited PTO allowing for a healthy work-life balance
• Work-from-anywhere environment promoting flexibility
• Opportunity for career development and growth within the organization
• Supportive and collaborative culture with comprehensive benefits
• Chance to make a significant impact on client satisfaction and healthcare outcomes

What to Expect (Job Responsibilities)

• Analyze and resolve client issues using established guidelines and timeframes
• Provide and process information in response to client inquiries regarding products and services
• Troubleshoot client issues, including software updates and escalation to engineering as needed
• Create and manage cases for client emails and inbound calls, adhering to service level agreements
• Participate in internal training sessions on company products and services

What is Required (Qualifications)

• Minimum educational requirement: High School Diploma or equivalent GED
• 0-2 years of experience in a client service or technical support role
• 2+ years of experience in the medical revenue cycle space
• Proficiency in Microsoft Office
• Familiarity with enterprise software solutions (e.g., NetSuite, Salesforce, Oracle, SAP)

How to Stand Out (Preferred Qualifications)

• Experience with CPT and ICD-10 claim generation and submission, payment posting, denial management, and account receivables
• Understanding of Waystar and its applications

#HealthcareSaaS #TechnicalSupport #CareerOpportunity #RemoteWork #UnlimitedPTO

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