Client Support Executive

The Digital Group Infotech; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

The Digital Group Infotech is seeking a Client Support Executive to strengthen client relationships, provide timely updates to management, and identify new business opportunities from referrals.

You will handle after-sales support, coordinate with internal teams, visit client offices as needed, and train staff to maximize product adoption while maintaining accurate client records and delivering exceptional service.

Qualifications

• Proven experience as a client servicing executive or similar.
• Good command of Windows OS and MS Office.
• Familiarity with CRM software and data reporting.
• Ability to work under pressure and meet deadlines.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Willingness to accept feedback and adapt.

Responsibilities

• Build strong client relationships via after-sales support.
• Provide timely updates to management and stakeholders.
• Visit client offices as needed to discuss requirements.
• Onboard new clients and ensure smooth transitions.
• Interact with clients by phone, email, or online meetings.
• Address client concerns and improve product adoption.
• Maintain accurate records of clients and opportunities.
• Respond to inquiries promptly and professionally.
• Coach and guide client service staff.
• Organize training sessions to maximize product use.

Skills

Communication

Problem-solving

Customer service

Time management

Organizational skills

Analytical thinking

Tools

CRM software

Windows OS

MS Excel

MS Word

Outlook

Job description

Job Overview

The client support executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client Support Executive Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Client ownership and accountability may require additional support during weekends in certain situations. While this wont be a regular expectation, there will be instances where responsiveness is important as part of owning a client.
• The role may also require visiting client offices as and when needed to support discussions, align on requirements, or strengthen engagement.
• Creating a position onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or online meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.

Client Servicing Executive Requirements:

• Proven experience working as a client servicing executive.
• Proficiency in Window OS and Microsoft Excel, Word, Outlook.
• Working knowledge of Customer Relationship Management (CRM) software.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Accept constructive criticism and customer feedback regarding their experience with application services.