Client Support Coordinator

Family Options, Inc; Watertown (CT); On-site; USD 24,796 - 26,518; Part time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Supportive Work Environment

Job summary

Family Options, Inc in Watertown, Connecticut, is looking for a Community Support Counselor (CSC) to provide essential care and habilitative support in various programs. This role involves assisting clients with daily living tasks, implementing individualized plans, and ensuring a safe environment while maintaining accurate documentation.

Ideal candidates will have a high school diploma, medication certification, and experience with individuals facing developmental challenges. The position comes with competitive pay starting at $18.00/hr, part-time availability, and benefits including paid time off.

Qualifications

• Minimum two years’ experience supporting individuals with developmental and/or behavioral challenges preferred.
• Ability to read and interpret medical and safety-related documents.
• Valid Connecticut driver's license with satisfactory driving record.

Responsibilities

• Provide direct care and supervision to clients.
• Implement and teach clients daily living tasks and skills.
• Document client progress and report any concerns regarding safety.

Skills

Medication Certification

CPR and First Aid training

Effective Communication

Education

High School Diploma or equivalent

Tools

Basic math skills

Job description

• Competitive Pay starting at $18.00/hr and $19.25/hr plus 16 hours of PTO upon Medication Certification
• Supportive, Friendly Work Environment
• Paid Time Off provided by employer
• 401(k) Retirement Plan
• Part-Time Positions Available (20 hours per week)
• Valid Driver’s License Required

Available Shifts

• Sun. 7am–3pm / Mon–Thurs. 7am–10am
• Tues–Fri. 7am–10am / Sat. 7am–3pm

SUMMARY

The Community Support Counselor (CSC) provides direct care and habilitative support to individuals within the Agency’s supported living, community programs, family support services, and day/vocational programs. Responsibilities include daily care, skill teaching, supervision, and maintaining accurate documentation.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain continuous supervision and awareness of each client’s location and status.
• Assist Program Director/Assistant Director in developing and implementing Individualized Plans of Service (IPOS) and Individual Education Plans (IEP).
• Teach and assist clients with daily living tasks such as hygiene, personal care, meal prep, budgeting, shopping, clothing care, self-management, and community participation.
• Track and document progress toward client goals.
• Protect client rights and promptly report any suspected abuse, neglect, or mistreatment.
• Complete all DDS and Agency incident and medication error reports.
• Implement behavior support plans and approved emergency procedures when required.
• Follow therapy recommendations (OT, PT, Speech), including positioning, sensory activities, transfers, and lifts.
• Plan and engage clients in recreational and community-based activities.
• Collaborate professionally with clinical staff, families, schools, and external agencies.
• Maintain accurate and timely service documentation.
• Attend required trainings, meetings, and maintain all mandatory certifications.
• Administer medications and provide routine first aid and health support.
• Maintain cleanliness and organization of vehicles, program spaces, and equipment.
• Transport clients to assigned activities and programs.
• Participate in emergency drills per DDS and Agency requirements.
• Complete and maintain Medication Certification.
• Manage petty cash and client cash-on-hand responsibly.
• Perform other duties as assigned.

TEAMWORK EXPECTATIONS

• Actively participate in staff meetings, in-services, and required trainings.
• Work cooperatively with all Agency staff and external partners.
• Communicate professionally with clients, coworkers, guardians, DDS staff, and community partners.

Requirements

COMPETENCIES

• Successful completion of Medication Certification Program
• Completion of PMT, CPR, and First Aid training
• Valid Connecticut driver’s license with satisfactory driving record

QUALIFICATIONS

Education & Experience

• High School Diploma or equivalent required
• Minimum of two years’ experience supporting individuals with developmental and/or behavioral challenges preferred
• Equivalent combinations of education and experience may be considered

Language Skills

• Ability to read and interpret documents such as medical notes, safety procedures, and reports
• Ability to write clear and concise reports and correspondence

Mathematical Skills

• Ability to perform basic math functions using whole numbers, fractions, and decimals

Reasoning Ability

• Ability to follow detailed instructions and address problems involving multiple variables

Physical Requirements

• Regularly required to speak, hear, stand, walk, sit, use hands, and reach
• Must lift/move up to 75 lbs and may need to exert 100+ lbs of force during physical restraints (training provided)
• Must have adequate close vision and focus abilities
• Travel by vehicle required with exposure to varying weather conditions