Client Support Coordinator

Turning Point Community Programs; Fairfield (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Turning Point Community Programs seeks a dedicated clinician to deliver psychosocial and recovery-oriented services for adults. Under supervision, you will collaborate with the treatment team to assess needs and support mental health goals.

The role involves maintaining 20–40 client caseloads, coordinating with physicians and pharmacies, and providing crisis intervention and home visits as needed, Monday–Friday schedule.

Qualifications

• Bachelor’s degree in Social Work or related field with four years of mental health service experience.

Responsibilities

• Assists clients to identify and progress toward goals.
• Advocates for clients in all areas of treatment.
• Empowers clients to meet their goals.
• Facilitates communication among agencies involved in care.
• Participates in client medication support; coordinates with doctor and pharmacy.
• Provides crisis intervention and coordinates resolution with necessary parties.
• Offers on-the-spot support aligned with the program philosophy.
• Maintains a caseload of 20–40 clients based on acuity and contracts.
• Monitors client safety, health, and wellbeing.
• Writes quarterly reports to Regional Center contacts for each client.
• Ensures timely completion of Special Incident and Mandated Reports.
• Completes paperwork timely; ensures notes meet billing standards.
• Visits clients at home periodically to provide direction and support.
• Drives on agency business using personal vehicle; may transport clients/equipment/PHI.

Education

Bachelor’s degree in Social Work or related field

Job description

General Purpose

Under the administrative supervision of the Clinical Team Leader or Program Director, this position is responsible for providing psychosocial, rehabilitation and recovery-oriented services for adults.

Distinguishing Characteristics

This is an at-will direct service position within a program. The position works in collaboration with the treatment team to assess needs of mental health clients and support them in achieving mental health goals.

Essential Duties and Responsibilities

• Assists assigned clients to identify and progress toward achievement of client chosen goal.
• Advocates for clients in all areas of treatment.
• Empowers clients in meeting their goals.
• Facilitates communication and cooperation among agencies.
• Participates in client medication support; coordinates communication between doctor, client and pharmacy.
• Provides prompt intervention in the event of a crisis both to stop the crisis and to notify when indicated, persons and agencies necessary for the resolution of the crisis situation.
• Provides “on-the-spot” support that is both helpful to the clients and consistent with the philosophy of the program.
• Carries a caseload of from 20 – 40 clients depending on acuity of clients, program/contract requirements and referrals on record; varies from program to program and contract to contract.
• Attends to the safety, health, and wellbeing of clients.
• Writes Quarterly reports to provide necessary information to Regional Center point of contact for each client on caseload.
• Reviews and ensures timely completion of Special Incident Reports, as well as Mandated Reports.
• Completes paperwork as assigned in a timely manner and meets agency standard for billable units per month; ensure that all notes meet billing standards for content and configuration.
• Visits clients in home periodically to provide direction and support.
• Drives on agency business using personal vehicle; may be required to transport clients, equipment, protected health information (PHI), and/or confidential personnel or TPCP agency information.

Minimum Qualifications and Certifications & Licenses

Education, Training and Experience: A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from a four (4) year college or university with a bachelor’s degree in Social Work or related field and four (4) years varied experience as a provider of mental health services. Additional qualifying experience may be substituted for education.

Licenses; Certificates; Special Requirements

• California driver’s license & current vehicle insurance/registration if driving.
• Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.

Schedule

Monday – Friday, 8:30 am - 5:00 pm