Client Support Consultant

Solifi Group; Tennessee; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Support Consultant to join their dynamic team. This role involves providing expert support for clients using Solifi products, ensuring their issues are resolved efficiently and effectively. You will engage with customers to enhance their business processes, utilizing your problem-solving skills and technical expertise. If you have a passion for customer service and a knack for analytical thinking, this opportunity offers a chance to make a significant impact in a collaborative environment. Join a company that values innovation and customer satisfaction, and help shape the future of finance technology.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Disability Insurance

Qualifications

• 1+ years of experience in customer service handling complex issues.
• Strong computer skills and ability to work collaboratively.

Responsibilities

• Resolve complex software incidents for clients using Solifi products.
• Document processes and provide proactive solutions to clients.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Analytical Skills

Education

BA/BS degree in related field

Tools

Microsoft Office Suite

Support Management Software

Remote Connectivity Software

Job description

About Solifi
Solifi delivers a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About the Team
The Client Support team is a collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers’ business operations and they depend on the Client Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.

About the Position
The Client Support Consultant (CSC) provides individual support on software incidents regarding the client’s use of Solifi products. The CSC recommends solutions such as business process enhancement, software configuration, software enhancement, software upgrade, or software purchase to achieve customer’s desired business outcomes. In this role, you provide remote services using telephone and web meeting technology to resolve customer issues. In addition, the CSC relays customer feedback regarding products to appropriate individuals within Solifi. The CSC determines the best method to resolve problems ensuring customer satisfaction and adherence to organizational policies.

Role and Responsibilities
Performs problem determination, analysis and resolution for clients' functional, financial and accounting issues. This may involve working cross functionally with other departments to resolve the issue.
Consults with clients on business questions and processes at moderate levels of complexity to suggest and implement solutions.
Documents repeatable processes, procedures and customer knowledge learned which supports product use.
Performs account coordination for assigned accounts, including managing prioritization of client issues, as well as assisting with pre/post go-live customer implementations.
Participates in proactive team efforts to achieve departmental and company goals.
Organizes, prioritizes, and handles multiple tasks/assignments/projects.

About You

• BA/BS degree in related field preferred
• 1+ years of experience in a position that includes customer service handling complex issue resolutions
• General knowledge of Finance/Accounting and/or the use of Solifi products in a customer’s business preferred
• Strong computer skills including the use of Microsoft suite, support management and remote connectivity software
• Strong verbal and written communication and interpersonal skills with a customer service orientation
• Ability to serve as a liaison representing Solifi to clients
• Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation
• Ability to work collaboratively as part of a team with minimal supervision
• Ability to effectively problem solve situations using strong troubleshooting and analytical skills
• Candidate must be able to pass criminal and credit background check
• Solifi does not sponsor employment visa for this role (i.e. TN, E-3, or H-1B visa status or other)

Employment Basis: Full Time

Benefits: Medical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan