Client Support & Care Coordination Specialist

All Points North; Keller (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

All Points North in Keller, TX is seeking a Client Support Associate to support day-to-day operations of the client milieu.

You will collaborate with clinicians, nursing staff, hospitality, case management and other caregivers to ensure quality care and coordinated services, working with clinical and hospitality leadership on attendance measurement, reporting program outcomes, milieu activities and patient satisfaction.

Qualifications

• Must be able to stand for 8+ hours.
• Able to squat, bend, kneel, and lift 50 lbs.
• Extensive knowledge of KIPU EMR.
• Time-management skills.
• Capable of making good decisions.
• Ability to handle pressure well.
• Ability to deal with uncertainty.
• Valid Driver's License.

Responsibilities

• Completes and distributes the daily census and coordinates ongoing improvement of the census and related projects.
• Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs.
• Works closely with the case management team to ensure coordination of case management tasks including admissions and discharge.
• Review and aggregate patient outcome and satisfaction data.
• Setting up KIPU accounts and managing access levels in KIPU.
• Ensure all EHR are in KIPU and have been signed.
• Develop and implement clinic policies and protocols.
• Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed.
• Works to create efficient systems and workflows within the clinic.
• Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks.
• Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks.
• Works closely with leadership tasks on specialty projects as assigned.
• Successfully plans and facilitates psycho educational groups.
• Attends, scribes and enters notes in Kipu for clinically facilitated process, trauma, and experiential groups.
• Client Transportation/facility transportation as needed

Skills

Exceptional communication skills

Excellent organizational skills

Time-management skills

Ability to handle pressure

Ability to deal with uncertainty

Maturity of judgment

Interpersonal boundaries

Adaptability

Education

High School Diploma / GED

Associates in Social or Human Services

Tools

KIPU EMR

Microsoft Office Suite

Web-based products knowledge

Job description

All Points North in Keller, TX is seeking a Client Support Associate to support day-to-day operations of the client milieu.

You will collaborate with clinicians, nursing staff, hospitality, case management and other caregivers to ensure quality care and coordinated services, working with clinical and hospitality leadership on attendance measurement, reporting program outcomes, milieu activities and patient satisfaction.