Client Support Associate

Jackson Hewitt; Waterford (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Performance bonus

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Signing bonus

Training and development

Full-time/Part-time roles

Work Lotto

Healthcare benefits

Teladoc

Identity theft protection

Corporate discounts

Tax training reimbursement

Referral bonuses

Tax education

Career advancement

Employee referral program

Medical and prescription benefits

401k match

Job summary

Jackson Hewitt seeks a Seasonal Client Support Associate to be the friendly face in our offices. You will engage with clients, confirm appointments, and follow up with potential customers while distributing marketing materials and keeping clients engaged during wait times.

The role emphasizes excellent communication, teamwork, and a willingness to learn in a fast-paced retail environment. Training is provided, with multiple scheduling options available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and ensure a positive experience.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Troubleshooting

Customer service experience (preferred

Job description

Benefits:

• Earned Wage Access


• Bonus based on performance


• Competitive salary


• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Signing bonus


• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills


• Experience in a fast-paced retail environment


• Basic computer proficiency and ability to troubleshoot


• Prior customer service or sales experience is preferred, but not required


• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available


• Flexible Schedule Options – Work that works for you!


• Work Lotto (Win money for logged shifts)


• Low-cost benefits (healthcare, dental & vision)


• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)


• Free identity theft protection


• Corporate discount program


• Free tax preparation training and PTIN registration reimbursement


• Referral bonus opportunities are available for referring qualified candidates


• Free continuing tax education


• Opportunities for advancement within the organization


• Employee referral program


• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)


• 401k with Company Match (eligible to participate after working the first 1,000 hours)


• Earned Wage Access – access a portion of your earned wages before payday when you need it