Client Support Associate

Jackson Hewitt - CPI; Chicopee (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Job summary

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in Chicopee, MA. The role focuses on delivering friendly, client-centered service and supporting clients through their visit with appointment confirmation, follow-up, and engagement during wait times.

The position offers a welcoming environment with opportunities to learn and grow, a flexible schedule, and benefits including earned wage access, discounts, and advancement potential.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and troubleshoot ability required.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients and distribute marketing materials.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal skills

Communication skills

Fast-paced environment experience

Basic computer proficiency

Willingness to learn

Job description

Benefits:

• Earned Wage Access


• Bonus based on performance


• Competitive salary


• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Signing bonus


• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills


• Experience in a fast-paced retail environment


• Basic computer proficiency and ability to troubleshoot


• Prior customer service or sales experience is preferred, but not required


• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available


• Flexible Schedule Options – Work that works for you!


• Work Lotto (Win money for logged shifts)


• Low-cost benefits (healthcare, dental & vision)


• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)


• Free identity theft protection


• Corporate discount program


• Free tax preparation training and PTIN registration reimbursement


• Referral bonus opportunities are available for referring qualified candidates


• Free continuing tax education


• Opportunities for advancement within the organization


• Employee referral program


• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)


• 401k with Company Match (eligible to participate after working the first 1,000 hours)


• Earned Wage Access – access a portion of your earned wages before payday when you need it