Client Support Associate

Jackson Hewitt Tax Service Inc.; Sacramento (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full-time and part-time roles

Flexible schedule

Referral bonuses

Teladoc access

Low-cost benefits

Identity theft protection

401k with company match

Free tax training

Advancement opportunities

Employee referral program

Earned Wage Access

Corporate discount

PTIN registration reimbursement

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Client Support Associate to be the friendly face for clients in our offices. You will engage with clients, confirm appointments, and follow up with past and potential clients to ensure exceptional experiences.

Role involves distributing marketing materials, keeping clients engaged during wait times, and providing essential support to our team. Prior customer service or sales experience is helpful, with full-time and part-time options and

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Greet and assist clients in offices, ensuring a positive experience.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and answer basic questions.
• Keep clients engaged during wait times and provide support as needed.
• Collaborate with team to maintain smooth office operations.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Willingness to learn

Tools

CRM basics

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it