Client Support Associate

Jackson Hewitt - CCT; Rocky Hill (CT); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Full-time positions

Part-time positions

Work Lotto

Health benefits

Teladoc

Identity theft protection

Corporate discount

Tax training reimbursement

Referral bonus

Tax education

Career advancement

Employee referral program

Medical benefits

401k match

Descripción de la vacante

Jackson Hewitt - CCT in Rocky Hill, CT is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support to ensure a positive client experience.

This role emphasizes strong communication, ability to handle a fast-paced retail environment, and willingness to learn. Both full-time and part-time schedules are available, with benefits and opportunities for advancement.

Formación

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Responsabilidades

• Engage with clients, confirm appointments, and follow up with past and potential clients
• Distribute marketing materials and keep clients engaged during wait times
• Provide essential support and ensure exceptional client experiences

Conocimientos

Interpersonal skills

Communication

Retail experience

Basic computer skills

Troubleshooting

Customer service

Descripción del empleo

Benefits:

• Earned Wage Access


• Competitive salary


• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills


• Experience in a fast-paced retail environment


• Basic computer proficiency and ability to troubleshoot


• Prior customer service or sales experience is preferred, but not required


• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available


• Flexible Schedule Options – Work that works for you!


• Work Lotto (Win money for logged shifts)


• Low-cost benefits (healthcare, dental & vision)


• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)


• Free identity theft protection


• Corporate discount program


• Free tax preparation training and PTIN registration reimbursement


• Referral bonus opportunities are available for referring qualified candidates


• Free continuing tax education


• Opportunities for advancement within the organization


• Employee referral program


• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)


• 401k with Company Match (eligible to participate after working the first 1,000 hours)


• Earned Wage Access – access a portion of your earned wages before payday when you need it