Client Support Associate

Jackson Hewitt - CTS; Haverhill (MA); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Résumé du poste

Jackson Hewitt - CTS is hiring a Seasonal Client Support Associate to greet clients and ensure a positive experience in our offices. You will actively engage with customers, confirm appointments, and help manage wait times while delivering friendly service.

This role offers opportunities to learn Tax industry basics, work in a welcoming team, and access benefits including flexible schedules and advancement opportunities as you gain experience.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer skills and ability to troubleshoot.
• Customer service or sales experience preferred but not required.

Responsabilités

• Actively engage with clients to provide exceptional service.
• Confirm appointments and assist with scheduling needs.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials to clients and guests.
• Keep clients engaged during wait times and support office flow.

Connaissances

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service

Sales experience

Description du poste

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!