Client Support Associate

Massachusetts Staffing; Remote; USD 58,000 - 98,000; Full time

Job summary

A leading financial services firm seeks an associate for client support in Boston, MA. The role focuses on ensuring client needs are met with high satisfaction through effective communication and problem-solving. Candidates should have a Bachelor's degree and at least 5 years of experience in customer service or project management. This remote position requires applicants to reside in the Northeast and attend periodic meetings. Competitive salary range of $58,125 to $97,500 based on experience.

Benefits

Competitive rewards package

Inclusive and accessible application process

Qualifications

• 5+ years of customer service, business process, or project management experience required.
• Ability to identify and resolve exceptions and interpret data.
• Must have strong analytical and problem-solving skills.

Responsibilities

• Ensure highest quality of client satisfaction by responding to inquiries.
• Collaborate with internal areas to meet client needs.
• Lead projects related to client support as needed.

Skills

Customer service skills

Problem-solving skills

Excellent verbal and written communication

Ability to manage multiple tasks

Analytical skills

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities, we want to talk to you!

The primary responsibility of the associate, client support is working to ensure client's needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally. This includes:

• Ensuring highest quality of client satisfaction by responding to clients on general inquiries.
• Collaborating with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
• Proactively offering creative solutions and always finding ways to improve or enhance the client experience.
• Participating and sometimes leading projects as needed.
• Adhering to process standards and documented procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor's degree or equivalent work experience: required.
• 5+ years customer service, business process, or project management experience: required.
• 3+ years experience in Microsoft Office (Outlook, Excel, and Word): required.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and to interpret data.
• Proven customer service/relations skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work well with all levels of management and internal departments.
• Well organized, detail oriented and exceptional problem solving and follow-through skills.
• Knowledge of bank products, procedures and customer service.
• Must be able to work independently, prioritize projects, and follow through on deadlines.
• Strong analytical and problem solving skills.

It would be nice for you to have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

This is a remote position, but you must live in RI, NH, MA, CT, NY, NJ, or PA and be able to attend periodic team meetings in one of our corporate locations in the Northeast.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base pay range: minimum: $58,125.00 USD maximum: $97,500.00 USD

We value your impact and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Santander benefits are designed to support you, your family, and your well-being, now and into the future.

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.