Client Support Associate
Jackson Hewitt Inc.
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Benefits offered by this job
Job summary
Jackson Hewitt is seeking a Seasonal Client Support Associate to be the welcoming face for clients in our offices. You will engage with clients, confirm appointments, and help ensure a smooth wait-time experience.
This role emphasizes strong communication, relationship-building, and the ability to work in a fast-paced retail environment. Full-time and part-time schedules are available, with training and opportunities for advancement.
Qualifications
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Prior customer service or sales experience is preferred, but not required.
- Willingness to learn and grow in a customer-focused role.
Responsibilities
- Engage with clients and be the welcoming face of the office.
- Confirm appointments and follow up with past and potential clients.
- Distribute marketing materials and keep clients engaged during wait times.
- Support outreach activities and help ensure a positive client journey.
- Participate in training and development opportunities to grow in the role.
Skills
Job description
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.
Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to
- Strong interpersonal and communication skills
- Experience in a fast-paced retail environment
- Basic computer proficiency and ability to troubleshoot
- Prior customer service or sales experience is preferred, but not required
- Willingness to learn and grow in a customer-focused role
- Full-time and part-time positions are available
- Flexible Schedule Options – Work that works for you!
- Work Lotto (Win money for logged shifts)
- Low-cost benefits (healthcare, dental & vision)
- Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities are available for referring qualified candidates
- Free continuing tax education
- Opportunities for advancement within the organization
- Employee referral program
- Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
- 401k with Company Match (eligible to participate after working the first 1,000 hours)
- Earned Wage Access – access a portion of your earned wages before payday when you need it
If you're looking for a rewarding opportunity to learn new skills and make an impact,
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