Client Success - Training Specialist (Bilingual - Spanish) at Diocesan Byron Center, MI

Itlearn360; Byron Township (MI); Remote; USD 45,000 - 55,000; Full time

Job summary

A leading company in faith-based services seeks a Bilingual Training Specialist to support Catholic parishes with their publishing tools. In this full-time remote role, you will guide clients through onboarding, provide expert design advice, and ensure effective communication. Join an established organization dedicated to helping clients thrive while contributing to a meaningful mission.

Benefits

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Required bilingual fluency in Spanish and English.
• Experience in account coordination or client training.
• Strong communication skills and attention to detail.

Responsibilities

• Guide clients through onboarding with publishing tools.
• Provide layout and design guidance for bulletins.
• Build strong partnerships with church staff.

Skills

Fluency in Spanish

Fluency in English

Interpersonal communication

Problem-solving

Attention to detail

Tools

Microsoft Publisher

Microsoft Word

Job description

Client Success - Training Specialist (Bilingual - Spanish) job at Diocesan. Byron Center, MI.

Job Description: Diocesan is seeking a faith-filled, enthusiastic and relationship-focused team member to guide Catholic parishes as they learn to use our bulletin publishing tools. In this role, you'll work closely with new clients, guiding them through onboarding and training sessions on our publishing tools and helping them create high-quality bulletins with confidence. You'll offer layout and design guidance, troubleshoot challenges, and build strong, ongoing relationships with staff members at organizations we serve-all in service of strengthening the Church's mission. What You'll Do: Serve as the primary point of contact for new accounts, helping parish teams get started confidently with our publishing platform Lead personalized walkthroughs of our tools, ensuring each client understands how to create and manage their bulletin effectively Offer practical guidance to improve layout and design quality, helping clients present their content clearly and beautifully Build strong, ongoing partnerships with parish teams through thoughtful communication and consistent follow-up Navigate occasional challenges with calm professionalism, listening attentively and finding creative, respectful resolutions What You Bring: Fluency in both Spanish and English (required) Familiarity with publishing tools such as Microsoft Publisher, Word, or similar software A keen sense for layout and design with strong attention to detail Experience in account coordination, client onboarding, training, or similar roles Excellent interpersonal and written communication skills Self-motivation and the ability to take ownership of tasks from start to finish A warm, positive presence and a willingness to collaborate across teams Why Work with Us? Diocesan has served the Catholic Church for over 63 years, offering innovative solutions in print, digital, and mobile communication. Join our mission to help parishes thrive in a digital world-while growing your career in a supportive, faith-centered environment. Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work from home Schedule: Day shift Monday to Friday Work Location: Remote