Client Success & Supply Chain Liaison

NMG Aerospace; Stow (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement matching

Health benefits

Wellness allowance

Paid time off

Job summary

NMG Aerospace in Ohio seeks a Customer Liaison to serve as the link between Customers, Production, and Supply Chain Management. You will respond to inquiries, generate quotes, and support delivery expediting within lead times.

The role involves reviewing contracts, analyzing sales history and market trends to forecast needs, managing orders and RMAs, invoicing, and representing the voice of the customer across functions.

Qualifications

• Goal-oriented team player able to work with minimal supervision.
• Demonstrated ability to effectively deal with customers and people at all levels of the organization.
• Able to work under time sensitive deadlines.
• Proficiency in the use of computer programs (including Excel) to perform analysis, research, and correspondence.
• Proficient working with ERP operating systems.
• Must submit to and satisfactorily pass any pre-employment screening required for employment with the Company.
• Must take medical exams required by law, in conjunction with occupation specific activities, the physical work environment, and ongoing industrial hygiene sampling results.

Responsibilities

• Serve as the primary point of contact for all customer inquiries and support opportunities, issues, and problems.
• Investigate details to independently generate and submit customer quotations.
• Approve delivery expediting requests within lead time and manage related changes.
• Complete contract reviews for new orders and highlight risks.
• Forecast part requirements by analyzing sales history and market trends to drive purchasing signals.
• Manage customer order book with entry and revisions.
• Monitor customer sales backlog for buying practice anomalies.
• Manage Return Material Authorizations (RMA) for defective products.
• Complete invoicing and credit memos for applicable NRE payments and reconciliation.
• Serve as voice of the customer within Supply Chain, Operations, and Business Development.
• Daily work supports NMG company goals for the year.

Skills

Customer liaison

ERP systems

Excel

Communication

Deadline oriented

Education

High school diploma or GED required

2- or 4-year college degree preferred

Tools

ERP software

Job description

NMG Aerospace in Ohio seeks a Customer Liaison to serve as the link between Customers, Production, and Supply Chain Management. You will respond to inquiries, generate quotes, and support delivery expediting within lead times.

The role involves reviewing contracts, analyzing sales history and market trends to forecast needs, managing orders and RMAs, invoicing, and representing the voice of the customer across functions.