Client Success Specialist - Bilingual (Remote or Local)

RPS Real Property Solutions; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

RPS Real Property Solutions is seeking a Bilingual Client Success Specialist to enhance client experiences and manage inquiries in a detail-oriented manner. This full-time position requires excellent customer service skills and the ability to work collaboratively while ensuring proactive support for clients and appraisers.

Qualifications

• 1-3 years customer service experience in a similar role.
• Bilingual in French and English.
• Strong interpersonal and customer service skills.

Responsibilities

• Manage client communications throughout the appraisal order lifecycle.
• Resolve client inquiries and challenges with a one-touch service.
• Gather necessary documentation for order processing.

Skills

Customer Obsessed

Interpersonal Skills

Active Listening

Critical Thinking

Team Player

Problem Solving

Technology

Education

High School or College or University

Tools

Microsoft Office Suite

Job description

Hiring Announcement for Client Success Specialist - Bilingual

Dear Candidates,

RPS Real Property Solutionsis excited to announce an opening for the position ofClient Success Specialist. We are seeking a dedicated and detail-oriented professional to join our team and contribute to our mission of delivering innovative and effective residential real estate solutions.

About RPS Real Property Solutions

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.

Our expertise providing solutions for property valuations, data-driven risk management tools, market trending and insights,

and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.

We are dedicated to building on our strong legacy of operational excellence and fostering long-term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.

Our team is united by a shared set of values:

· We’re Client Obsessed

· We Love Innovation, But Worship Execution

· We Believe Simplicity Is Genius

· We Own What We Do

· We’re Guided by True North

· We Care Personally, Challenge Directly

Value & Overview of the Role

The objective of this role is to set up our Clients and Appraisers for success. As a Client Success Specialist - Bilingual, you strive to create a positive impact by resolving client inquiries through a one-touch-only touch service. You are driven by collective success and are naturally curious, professional and collaborative. You will work closely with our Clients and Appraisers via email and over the phone and take proactive measures to decrease order turnaround times. The key to the success of this role will be to enhance our client experience by removing obstacles and exceed our service level agreements with in-depth knowledge, excellent customer service and proactive order management.

Accountabilities

• Going above and beyond for our clients by adopting the 1 Touch Only Touch approach in the quest to solve their challenges and make them feel valued
• Managing all client verbal and written communication throughout the lifecycle of the appraisal order including follow-ups, value appeals and escalations
• Sharing relevant client feedback to help us continuously improve our services and identify noteworthy trends
• Proactively managing the lifecycle of an order by ensuring that all orders have the supporting documentation and information required
• Utilizing all available tools to do the work
• Participating in special projects as required

Work Experience / Skills & Knowledge

• Minimum of 1 – 3 years customer service experience in a similar environment
• Bilingual (written and verbal) in French and English
• CustomerObsessed–You understand our client and appraisers, anticipate their needs and always strive to exceed the customers’ expectations
• Interpersonal Skills – You can develop and maintain positive relationships and facilitate constructive interactions
• Active listening skills - You listen to the underlying message(s) and are open to feedback
• Critical thinker – You determine client needs and the best course of action and think differently to creatively resolve challenges
• Team Player-comfortable collaborating across departments and teams
• Problem solver – ability to troubleshoot and creatively resolve challenges
• Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel) and in- house custom software

Education

• High School or College or University

Other Information

• Work Status: Full-time role - 6 months contract
• Reporting to: Team Lead - Client Success Team
• Location: Remote or Local (39 Wynford Drive, North York Toronto)
• Hours Worked: 40 hours per week, Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required

$36,000 - $54,000 a year

The offered salary for this position is competitive and within the market range for similar roles in the industry.

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodations for job applicants with disabilities are available upon request during the recruitment process.