Client Success Specialist

Upward Engine; Riverton (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Generous parental leave

Short-Term and Long-Term Disability

Life Insurance Policy

Paid time off (PTO)

Gym membership or reimbursement

Two-week sabbatical + cash bonus after

Job summary

Upward Engine is seeking a Client Success Specialist to join our Client Success team and drive exceptional client experiences through strategic communication and coordination.

You will support new and existing clients during digital marketing campaigns, maintain strong relationships, and collaborate with internal teams to move priorities forward.

Qualifications

• 2+ years of experience in a client-facing role.
• Experience or familiarity with digital or internet marketing preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Self-motivated with a willingness to take initiative.
• Able to communicate professionally through both client successes and challenges.
• Strong team player who enjoys collaborating with others.
• Desire to continuously learn, grow, and put new knowledge into action.

Responsibilities

• Work closely with Client Success Managers to support new and existing clients.
• Communicate regularly with clients and help maintain strong, long-term relationships.
• Coordinate with internal teams to keep digital marketing campaigns and client priorities moving forward.
• Help set and maintain clear expectations with clients.
• Learn each client's business, goals, needs, and digital marketing strategy.
• Proactively identify and help resolve client questions or concerns.
• Celebrate client successes and help navigate frustrations or challenges.
• Contribute to client satisfaction, retention, and overall account success.
• Identify potential opportunities for additional services that could benefit the client.
• Continuously learn about digital marketing strategies, trends, and best practices.
• Participate in weekly team meetings, team-building activities, and initiatives focused on improving our skills and client experience.

Skills

Client communication

Relationship building

Organizational skills

Multitasking

Proactive problem solving

Team collaboration

Initiative

Education

2+ years in client-facing role

Tools

CRM familiarity

Job description

About Upward Engine We believe in being transparent, getting results, and earning business .

Our core values guide how we work with our clients and with each other. We believe in doing the right thing, communicating honestly, delivering meaningful results, and continually earning the trust and business of our clients.

If you're looking for a company where you can have autonomy, grow your career, build strong relationships, and be part of a team that genuinely cares about doing great work, we'd love to hear from you.

About the Role

We are looking for a fun, enthusiastic, and highly organized Client Success Specialist (CSS) to join our Client Success team!

In this role, you'll work alongside our Client Success Managers to support new and existing clients throughout their digital marketing campaigns. You'll help keep communication, projects, and priorities moving while building strong relationships and creating an exceptional client experience.

We're looking for someone who is a task killer, strong communicator, natural relationship builder, and proactive problem solver . Our Client Success team is collaborative, supportive, and genuinely enjoys working together toward the common goal of helping our clients succeed.

What You'll Do

• Work closely with Client Success Managers to support new and existing clients
• Communicate regularly with clients and help maintain strong, long-term relationships
• Coordinate with internal teams to keep digital marketing campaigns and client priorities moving forward
• Help set and maintain clear expectations with clients
• Learn each client's business, goals, needs, and digital marketing strategy
• Proactively identify and help resolve client questions or concerns
• Celebrate client successes and help navigate frustrations or challenges
• Contribute to client satisfaction, retention, and overall account success
• Identify potential opportunities for additional services that could benefit the client
• Continuously learn about digital marketing strategies, trends, and best practices
• Participate in weekly team meetings, team-building activities, and initiatives focused on improving our skills and client experience

Qualifications

• 2+ years of experience in a client-facing role
• Experience or familiarity with digital or internet marketing preferred
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Natural ability to connect with people and build relationships
• Proactive problem-solving skills
• Comfortable managing multiple priorities and following through on details
• Self-motivated with a willingness to take initiative
• Able to communicate professionally through both client successes and challenges
• Strong team player who enjoys collaborating with others
• Desire to continuously learn, grow, and put new knowledge into action
• Awesome company culture
• Autonomy and trust
• Health insurance
• Vision insurance
• Generous birthing and non-birthing parental leave
• Short-Term and Long-Term Disability insurance
• $50,000 Life Insurance Policy
• 15 days of accrued paid time off during your first year
• Unlimited Discretionary PTO after your first year
• Paid VASA Fitness membership, or gym reimbursement for remote employees
• Two-week paid sabbatical plus a cash bonus after five years of employment

Thank you for your interest in joining Upward Engine!