Client Success Safety Specialist

Santa Clara University Leavey School of Business; Illinois; Remote; USD 75,000 - 85,000; Full time

Job summary

An innovative RegTech company is seeking a motivated Client Success Safety Specialist to enhance compliance and safety for automotive dealers. This role involves conducting product demonstrations, training staff, and managing client relationships to ensure high satisfaction and retention. The successful candidate will leverage their OSHA expertise to assist clients in navigating safety regulations and will play a key role in onboarding and educating customers about product features. With the opportunity to travel extensively, this position offers a dynamic work environment where you can make a significant impact on client success and safety standards in the automotive industry.

Benefits

401(k) 5% match

100% paid medical, dental, and vision insurance

HSA contribution

Unlimited Paid time off

Laptop and related hardware provided

Qualifications

• Bachelor's degree required with 3 years OSHA/EHS experience.
• ASP/CSP certification and valid driver's license are mandatory.

Responsibilities

• Assist with product demos and training for staff on C&E inventories.
• Manage client onboarding and maintain high client satisfaction.

Skills

OSHA knowledge

EHS guidelines understanding

Analytical skills

Problem-solving skills

Exceptional communication skills

Interpersonal skills

Education

Bachelor's degree in business or related field

Tools

HubSpot

Excel

Google Sheets

Job description

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence.

If you're a motivated Client Success Safety Specialist who is eager to contribute to a variety of projects while enjoying an array of exceptional benefits, we are excited to review your application!

Salary Range: $75,000-$85,000

Remote/Travel: This position requires travel up to 80% of the time. (Ex: roughly 3 weeks a month). Travel is primarily via air travel from employee home to dealer locations throughout the United States. Provides excellent opportunity to engage directly with clients and partners outside the regular office environment. Hours will vary on travel days based on need. Preferred location for home base in Iowa or Illinois and close proximity to a major airport to allow for efficient air travel to dealers.

Benefits:

• 401(k) 5% match (1:1)
• Medical, dental, and vision insurance; premiums we pay 100% for employee and family
• HSA contribution for qualifying plans
• Unlimited Paid time off and 11 observed holidays
• Laptop and related hardware provided

Job Summary:

The Client Success Safety Specialist (CSSS) plays a pivotal role in supporting both the Sales and Client Success teams, specifically focusing on the Safety product. This specialist leverages their in-depth understanding of Occupational Safety & Health Administration (OSHA) and EHS guidelines to help automotive dealers rectify safety violations and utilizes this expertise to aid the sales team in acquiring new clients. Additionally, the CSSS is responsible for conducting regular webinars for state dealer associations, and providing updates on evolving or relevant regulations.

Essential Duties & Responsibilities:

• Demonstrations and Walkthroughs: Assist with product demos and conduct free walkthroughs alongside a sales representative to help close deals.
• Training: Train staff on conducting Chemical & Equipment (C&E) inventories.
• Inventories and Inspections: Manage C&E inventories and walkthroughs, and perform spot-checks on our inspections.
• Technical Support: Assist Client Success Managers (CSMs) in discussing the technical aspects of Safety and other dealer resources, handling debriefs after a safety assessment.
• OSHA Representation: Act as the emergency OSHA representative for dealers during accidents, managing OSHA inspector interactions.
• Client Satisfaction and Retention: Maintain high client satisfaction and retention rates.
• Product Value: Demonstrate the long-term value of the product.
• Product Adoption: Encourage adoption by explaining compliance requirements.
• Customer Alignment: Maintain contact with initially onboarded customers to prevent any loss of connection.
• Feature Utilization: Encourage clients to fully utilize all software features and capabilities.
• Product Functionality Adoption: Ensure customers adopt additional product functionality as it becomes available.
• New Products Promotion: Inform existing customers about new products as they are released by ComplyAuto.
• Onboarding: Manage customer onboarding as outlined by the Client Success Director.
• Ongoing Education: Conduct at least quarterly meetings with customers for continued product education post-onboarding.
• Industry Awareness: Stay updated on industry trends, emerging threats, and regulatory changes relevant to car dealerships as directed by the Client Success Director.

Required Qualifications:

Bachelor's degree in business or related field; three years OSHA/EHS work experience; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• ASP/CSP or equivalent certification required
• Valid driver's license and clean motor vehicle record
• Exceptional written and verbal communication skills
• Proficiency with HubSpot or similar CRM tools
• Proficient in Excel or Google Sheets
• Strong analytical and problem-solving skills to identify client issues and develop effective solutions.
• Strong interpersonal skills and ability to establish and maintain effective working relationships and successfully interact with a variety of stakeholders and people at all management and support levels, within and outside the organization.
• Ability to meet regular attendance expectations and meet tight deliverables deadlines
• Ability to travel, primarily air travel, up to 80%.

Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date. We are unable to sponsor or take over sponsorship of employment visas at this time.

This is a fully remote opportunity, but candidates must reside within the Continental United States. Please note that we are not accepting applications from candidates residing in California, Hawaii, and Alaska for this position.

ComplyAuto is an equal opportunity employer. We participate in the E-Verify program.