Client Success Representative (Remote)

DemandFactor; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company where Customer Success is at the heart of building strong relationships. We seek a tech-savvy professional to enhance client experiences and ensure satisfaction. In this dynamic role, you'll develop and nurture relationships with key accounts, serve as a trusted advisor, and collaborate with internal experts to deliver outstanding results. Your organizational skills will help manage multiple clients effectively, while your problem-solving abilities will ensure smooth operations. If you're ready to thrive in a collaborative environment and make a significant impact, this opportunity is for you.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Strong problem-solving skills with the ability to work independently.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Manage account documentation and handle post-sale account management.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Time Management

Organizational skills

Ability to work independently

Education

2+ years of account management or customer service experience

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities And Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting.