Client Success Representative

Blocktickets; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A fast-growing ticketing platform in the United States is seeking a Client Success Rep to provide onboarding and ongoing support for clients. The ideal candidate has experience in customer success and strong communication skills. Responsibilities include managing a Help Centre, improving processes, and acting as the main point of contact for clients. The company offers a collaborative environment with opportunities for growth and flexible remote work.

Benefits

Flexible remote work

Opportunities for growth and leadership

Collaborative and innovative environment

Qualifications

• Experience in customer success, support, or onboarding roles.
• Strong communication skills with a customer-first mindset.
• Comfort with technology and willingness to learn new tools quickly.
• Problem-solving skills and a proactive approach to improving processes.

Responsibilities

• Onboard new clients, training them on how to use our system effectively.
• Provide ongoing support through calls, email, and chat.
• Analyze and improve SOPs for onboarding and support.
• Manage our Intercom-based Help Centre.
• Monitor account health and help clients get the most value from our platform.

Skills

Customer success experience

Strong communication skills

Technical comfort

Problem-solving skills

Experience with help desk systems

Job description

About Us:

We’re a fast-growing ticketing and sponsorship platform helping sports teams, venues, and live entertainment organizations modernize their ticketing, POS, and fan engagement systems. Our mission is to make ticketing simple, profitable, and data-driven for our clients — and we’re looking for a Client Success Rep to join our team.

What You’ll Do:

• Client Training & Support
• Onboard new clients, training them on how to use our system effectively.
• Provide ongoing support through calls, email, and chat.
• Process Improvement
• Analyze and improve SOPs for onboarding and support.
• Identify and propose solutions for streamlining workflows.
• Help Centre Management
• Manage our Intercom-based Help Centre.
• Keep articles, FAQs, and tutorials updated and relevant.
• Customer Success
• Act as the main point of contact for assigned clients.
• Monitor account health and help clients get the most value from our platform.

What We’re Looking For:

• Experience in customer success, support, or onboarding roles.
• Strong communication skills with a customer-first mindset.
• Comfort with technology and willingness to learn new tools quickly.
• Problem-solving skills and a proactive approach to improving processes.
• Bonus: Experience managing Intercom or similar help desk systems.

Why Join Us:

• Be part of a growing company that’s reshaping ticketing and sponsorship.
• Work in a collaborative, innovative environment.
• Opportunities for growth and leadership as the company scales.
• Flexible remote work.