Client Success Representative

TaxRise Inc.; Irvine (CA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Professional Development Program

On-site gym

Gaming lounge

Team lunches every Friday

Company outings

Job summary

TaxRise Inc. is seeking a Client Care Representative to serve as the primary client contact, managing a high volume of inbound calls and messages with professionalism.

You will guide clients on required documents, respond to emails and chats, and ensure accurate CRM records while coordinating with internal teams. This onsite role in Irvine offers solid earning potential and growth opportunities.

Qualifications

• 3-5 years of experience in customer service or call center roles.
• Ability to handle high call volumes in a structured environment.
• Strong written and verbal communication, and accuracy in documentation.
• Experience using a CRM or ticketing system is preferred.
• Organized, detail-oriented, and able to manage multiple cases.

Responsibilities

• Serve as the primary client point of contact with professionalism.
• Handle inbound calls, emails, texts, and occasional live chats.
• Guide clients on required documents and next steps with clarity.
• Document interactions thoroughly in the CRM and ensure follow-ups.

Skills

Customer service

Call center experience

CRM software

Written & verbal communication

Time management

Attention to detail

Tools

CRM software

Job description

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions. At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Client Care Representative, you won’t just answer calls — you’ll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential. This position is 100% onsite in Irvine, CA.

HOW YOU’LL BE REWARDED

Base Pay: $24.00 – $25.00 per hour

Average Monthly Bonus: $800 – $1,300

Full-time | 40 hours per week. Overtime required based on business needs.

WHAT YOU’LL DO

Serve as the Primary Client Point of Contact

• Manage a high volume of inbound client calls with professionalism and confidence
• Strive for first-call resolution whenever possible while ensuring accuracy and compliance
• Respond to client emails, text messages, and occasional live chats within service level expectations
• Provide clear guidance regarding required documentation and next steps
• Demonstrate empathy while maintaining structure and call control

Drive Document Collection & Case Progress

• Proactively request tax-related and financial documentation
• Review submitted documents for completeness and internal compliance standards
• Ensure all materials are properly uploaded and organized in company CRM

Maintain Accurate Case Records

• Document all interactions thoroughly in our CRM system
• Track open communication tickets and ensure timely resolution
• Collaborate cross-functionally with case managers and internal teams

Escalate Appropriately

• Recognize when an issue requires additional support
• Partner with leadership or other departments to ensure proper resolution

WHAT YOU’LL NEED TO HAVE

• 3-5 years of experience in customer service, client support, call center
• Comfortable handling high call volume in a structured environment
• Focused on resolving client needs efficiently while maintaining service quality
• Strong written and verbal communication skills
• Experience working within a CRM or ticketing system
• Organized, detail-oriented, and process-driven
• Able to manage follow-ups and multiple open cases simultaneously
• Experience in tax services, document processing, loan processing, or financial services is a plus but not required.
• Training will be provided.

WHAT WE OFFER

• Medical, Dental, and Vision Insurance (starting after 60 days)
• Paid Time Off
• 401(k) retirement plan with company match
• Professional Development Program to support your growth
• Access to our on-site gym and gaming lounge
• Catered team lunches every Friday
• Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

California Applicants:

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