Client Success & Projects Lead (Advocacy Tech)

Aristotle; Washington (District of Columbia); Ibrido; USD 60.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Paid vacation

401k plan

Stock options

Casual dress code

Descrizione del lavoro

Aristotle is seeking a Client Relations Manager to be the primary point of contact for PAC and advocacy technology clients, overseeing post-sale activities and ensuring projects are delivered on time and within budget.

You will manage client expectations, communicate project status, pursue upsell opportunities, and translate business needs into high level technical specs while coordinating with internal teams.

Competenze

• BA/BS in political science, communications, business, international affairs or related field preferred.
• 2-5 years of relevant work experience.
• Proven track record in customer relationship management.
• Professional and interpersonal skills required to develop and foster positive relationships.
• Project management proficiency.
• Technical proficiency in the areas of web based applications.
• Basic HTML knowledge.
• Outstanding communication skills (both verbal and written).
• Excellent analytical and organizational skills.
• Strong problem solving skills.
• Ability to research issues quickly and thoroughly and develop succinct messaging based on research.
• Ability to work independently and with minimal supervision, as well as a part of a team.
• Proficiency in Microsoft software suite and tools.
• General knowledge of the legislative process and interest in politics.

Mansioni

• Serve as the primary point of contact and overall relationship manager for assigned customers.
• Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary.
• Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs.
• Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals.
• Write newsletters, calls to action, or web content for clients as needed.
• Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite.
• Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives.
• Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications.
• Document custom technical product requirements originating from clients and test those custom features once deployed by the development team.
• Identify and pursue upsell opportunities.
• Attend events and conferences as a representative of the company and the department.

Conoscenze

Customer relations

Project management

HTML knowledge

Web apps

Communication skills

Analytical skills

Organizational skills

Problem solving

Research & messaging

Independent work

MS Office

Legislative process knowledge

Formazione

BA/BS in political science, communications, business, international affairs or related field

Strumenti

Microsoft Office

Descrizione del lavoro

Aristotle is seeking a Client Relations Manager to be the primary point of contact for PAC and advocacy technology clients, overseeing post-sale activities and ensuring projects are delivered on time and within budget.

You will manage client expectations, communicate project status, pursue upsell opportunities, and translate business needs into high level technical specs while coordinating with internal teams.