Client Success Partner - Mid Market

360Learning; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital training platform is seeking a Client Success Partner to manage client relationships and support digital training strategies. The role includes contract renewals, customer onboarding, and defining learning roadmaps. A background in SaaS B2B and fluency in French and English are required. The position offers flexible work hours and various benefits, including medical insurance and a work-from-home stipend.

Benefits

Work From Home stipend

Lunch vouchers

Medical insurance

Gym subscription

1 month parental leave for the second parent

Qualifications

• 1-2 years experience as a Client Success Partner or Customer Success Manager.
• Experience delivering business reviews and onboarding clients.
• Keen interest in digital industry, education, and e-learning.

Responsibilities

• Support clients in their digital training strategy.
• Manage a portfolio of clients and ensure renewal of contracts.
• Define learning transformation roadmap with clients.

Skills

Client Success Management

SaaS B2B experience

Data interpretation

Interpersonal skills

Communication skills

Fluency in French

English proficiency (B2 minimum)

Job description

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:

• Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
• Ensuring the business impact of our solution in accordance with the objectives set by our clients
• Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
• Managing a portfolio of clients in a high-touch and low-touch mode

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

Within one month, you will:

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSPs from the team

Within three months, you will:

• Take over a portfolio of existing customers
• Start new projects with prospects and clients

Within six months you will:

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Work with the Account Managers to identify new project opportunities to develop the account

Within twelve months, you will:

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client’s team
• Develop and share good business practices with the entire Client Success team

The Skills Set

• First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
• Experience of delivering a business review, managing warning situations and onboarding clients
• Previous experience in the SaaS B2B industry is a plus
• Keen interest for the digital industry, education and e-learning in particular
• Ability to interpret data and identify trends
• Excellent interpersonal and communication skills
• Fluent French, and excellent English proficiency (B2 minimum)

What We Offer

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture

The Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a Client Success Partner from the team
• Case Study with a Client Success Partner and Head of Customer Success
• Clarification Meeting with a Customer Success Coach
• Culture Fit Meeting with our Director of Customer Success
• Offer!