Client Success Partner

Fuel50; Town of Texas (WI); Remote; USD 70,000 - 90,000; Full time

Job summary

Fuel50 is seeking an experienced Client Success Partner to join their Global Client Success Partnership Team. In this role, you will manage a portfolio of clients, ensuring they achieve success using Fuel50's platform. You will collaborate with various internal teams to enhance client experiences and drive business growth. The position offers flexibility and the opportunity to work with a high-growth international tech company focused on talent mobility and career development.

Benefits

Day off on your birthday

Quarterly Refuel days

Employee Stock Options Plan (ESOP)

Flexible and remote working options

Career development via Fuel50 software

Progressive parental leave policies

Focus on health and wellbeing

Qualifications

• 5+ years SaaS client success experience.
• Deep understanding of Talent Management.
• Experience with enterprise customers, ideally 10,000+ staff.

Responsibilities

• Own a portfolio of clients, ensuring their success with Fuel50.
• Build profitable client relationships and track renewals.
• Collaborate with sales for client expansion.

Skills

Client Success

Talent Management

Communication

Collaboration

Tools

CRM

Client Success tools

Job description

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About This Role

We are looking for an experienced Client Success Partner (CSP) to join our Global Client Success Partnership Team.

This team provides deep value to our clients, ensuring talent management initiatives leveraging Fuel50 have demonstrable long-term client and employee value, (client) business impact and continue to support client organizations' business and HR Strategy.

As Client Success Partner, you will own a portfolio of clients, building deep and broad relationships to ensure clients are informed, inspired, and successful in their use of Fuel50. You will actively seek evidence of success by supporting clients to track ROI such as impacts on internal mobility, retention, reskilling, DEI&B initiatives, and employee engagement and happiness.

Critical to your role will be your internal relationships with subject matter experts across Fuel50 (IO Psychologists, change experts, and product teams), who will help deliver additional client value through their expertise.

This role is key to revenue generation, so you will build profitable client relationships, track and drive customer renewals, expansions, and organic growth. For some accounts, you will also partner with sales for client expansion.

Relationships

In addition to job responsibilities, you will play a vital role in growing our culture and contributing to making Fuel50 a great place to work. Living our values is essential for success in this role.

• Sales Lead: Partner with lead sales reps during implementation and pilot periods to ensure successful contract conversion.
• Client Partner: Collaborate with other Client Success Partners to connect clients across portfolios and regions, sharing knowledge.
• Product: Support our product development team by sharing client feedback and contributing ideas.
• Value & Skills Strategy: Introduce key SMEs as needed to support client growth and success.
• Client Success: Support onboarding, frontline support, configuration during implementation, and post-launch for new projects.
• Sales team: Attend calls as needed to showcase account management support.

Requirements

• 5+ years SaaS client success experience, delivering exceptional value and managing complex requirements.
• Deep understanding of Talent Management, able to uncover and articulate client needs, and engage senior HR stakeholders.
• Success in renewal, expansion, and cross-sell strategies; strong commercial focus.
• Experience with enterprise customers, ideally with 10,000+ staff.
• Relationship-focused with strategic business conversation skills.
• Collaborative, team-oriented, with excellent communication skills.
• Proficient with Client Success tools, CRM, and standard practices.
• Well-respected in the industry with a strong personal brand.
• Strong work ethic and motivation for continuous growth.
• Based in US EST with flexible hours to support global clients, including EU and UK regions.

About Fuel50

Fuel50 is a high-growth international tech company with an AI talent marketplace platform that enhances careers and talent mobility globally. Our platform has impacted careers across 100+ companies in 13+ languages and 25+ countries. We serve some of the biggest brands and believe everyone should be in a job they love.

We pride ourselves on a strong team culture, inclusiveness, transparency, and growth-oriented objectives. Our vision has attracted investors across NZ, Australia, UK, and the USA, supporting our global expansion. We are socially responsible, working with charities to support women and minorities in careers.

Benefits

• Day off on your birthday, Fuel50 anniversary, and annual celebration.
• Refuel days quarterly for rest and rejuvenation.
• Employee Stock Options Plan (ESOP).
• Flexible and remote working options.
• Career development via Fuel50 software and Fuellie University.
• Progressive parental leave policies.
• Focus on health and wellbeing.

What is it like to be a Fuellie?

We value the right attitude and behaviors, fostering a culture of continuous, friendly feedback and recognition. Our team supports each other, celebrates milestones, and strives for excellence, making Fuel50 an inspiring place to work.

Application Process

If this sounds like you, please apply. Even if you're unsure or don't meet all requirements, we encourage you to apply. We review every application.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Human Resources

Industries

• IT Services and IT Consulting