Client Success Partner

Fooda; Denver (CO); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Stock options

Health, dental, vision insurance

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company-issued laptop

Daily subsidized lunch

Zusammenfassung

Fooda in Denver is seeking a Client Success Partner to manage day-to-day operations for the local market and ensure a consistently excellent lunch experience for client employees. You will build strong relationships with clients and coordinate cross-functional teams to deliver reliable service.

You will work closely with the Manager of Client Success, act as the primary client contact, oversee on-site staff, and support the launch of new locations.

Qualifikationen

• 2+ years of client-success/account-management experience.
• Comfortable in fast-paced environments with strong attention to detail.
• Willingness to work on-site and be mobile as needed.

Aufgaben

• Assist in managing daily operations in the Denver market.
• Serve as the client-facing point of contact, including day-of support and meetings.
• Lead successful launch of new accounts, coordinating with client contacts and on-site setup.
• Regularly visit client locations to audit restaurants, gather feedback, and build relationships.
• Coordinate site evaluations with health department.
• Collaborate with team to deliver excellent service.

Kenntnisse

Client success

Account management

Hospitality

Tech-savvy

Communication skills

Jobbeschreibung

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

As a Client Success Partner you will play a key role in managing day-to-day operations for the Denver market. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees.

You will work closely with the Manager of Client Success and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new locations.

What You’ll Be Doing:

• Assist in managing daily operations in the Denver market.
• Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
• Coordinate site evaluations and inspections with health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Who You Are:

• 2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
• You love process, work fast, and care about the details
• You are savvy with technology and will be comfortable in a fast-paced environment.
• You are optimistic in the face of problems and know that you’re capable of finding solutions.
• You’re hands-on and love getting into the weeds.
• You can lift and carry up to 40 lbs. and stand for up to two hours.
• You have strong communication skills and are comfortable giving direction.
• Experience managing part-time or full-time staff preferred but not required.

What We’ll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and free food and beverages in the office
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis.

The salary range for this role is between $65,000 and $75,000 and is dependent on a number of factors, including but not limited to relevant work experience, leadership scope, training, location, and skills.